Athletic Shoes & Apparel for Men, Women & Kids:The Finish Line :: Customer Service

CUSTOMER SERVICE

Frequently Asked Questions

Index of FAQ's
Shopping Online
Making a Purchase
Payment Information
Shipping Information
In Store Pick Up Information
Tracking an Order
Cancel & Change Requests
Returning a Purchase
Security
Winner's Circle
Registering Online
Receiving Emails

Policies

General
Security
Privacy

Contact Us

Store Locator
Phone / Email

FREQUENTLY ASKED QUESTIONS

Shopping Online

How can I search for a specific product?

How do sizes convert between men's, women's and kid's shoes?

What clothing size will fit me?

Will the Finish Line store in my area have the same merchandise as what is on the web?

Making a Purchase

How do I make a purchase online?

What items are not eligible for a discount?

Payment Information

How is sales tax calculated?

What forms or payment do you accept online?

What if I do not have a credit card?

When is my credit card charged?

What if my gift card does not have a PIN number?

Shipping Information

What if my shipping and billing addresses are different?

Why can’t I ship to a PO or an APO box?

Why do some items in my order ship at different times?

Can items be shipped outside of the United States?

How long will it take for me to get my order?

How much does shipping cost?

Tracking an Order

How do I track my order?

Cancel and Change Requests

How do I cancel an order?

How do I change an order?

Returning a Purchase

What is Finish Line’s return policy?

How do I return a purchase?

Can I make a return at a store?

How do I return an item by mail?

Can I return merchandise that has been worn?

Is this web site secure?

Is my credit card information secure?

Winner’s Circle

What is Winner’s Circle?

When will I receive Winner’s Circle credit for my online purchase?

What if I forgot to give my Winner’s Circle number when I made a purchase online?

When I reach 200 points, how do I get the $20 reward?

What if I used my $20 Winner’s Circle reward towards a purchase I returned?

Why isn’t my Winner’s Circle reward code accepted when I try to apply it to my online order?

What if I do not use the entire $20 available from my Winner’s Circle reward?

I’m a Winner’s Circle member, but I am not getting credit for my online purchases?

Registering Online

What do I get for registering online?

How do I update information in my account?

Receiving Emails

How do I sign up for email updates?

I signed up for email updates, how do I unsubscribe?

How do you protect my privacy?

How do you avoid ‘SPAM’?