FREQUENTLY ASKED QUESTIONS
Shopping Online
How can I search for a specific product?
How do sizes convert between men's, women's and kid's shoes?
What clothing size will fit me?
Will the Finish Line store in my area have the same merchandise as what is on the web?
Payment Information
How is sales tax calculated?
What forms or payment do you accept online?
What if I do not have a credit card?
When is my credit card charged?
What if my gift card does not have a PIN number?
Shipping Information
What if my shipping and billing addresses are different?
Why can’t I ship to a PO or an APO box?
Why do some items in my order ship at different times?
Can items be shipped outside of the United States?
How long will it take for me to get my order?
How much does shipping cost?
Returning a Purchase
What is Finish Line’s return policy?
How do I return a purchase?
Can I make a return at a store?
How do I return an item by mail?
Can I return merchandise that has been worn?
Winner’s Circle
What is Winner’s Circle?
When will I receive Winner’s Circle credit for my online purchase?
What if I forgot to give my Winner’s Circle number when I made a purchase online?
When I reach 200 points, how do I get the $20 reward?
What if I used my $20 Winner’s Circle reward towards a purchase I returned?
Why isn’t my Winner’s Circle reward code accepted when I try to apply it to my online order?
What if I do not use the entire $20 available from my Winner’s Circle reward?
I’m a Winner’s Circle member, but I am not getting credit for my online purchases?