FREQUENTLY ASKED QUESTIONS — Making a Purchase

FREQUENTLY ASKED QUESTIONS — SEARCH FOR A SPECIFIC PRODUCT 

How do I search for a specific product?

We currently offer three easy ways to look for a product online:

  1. Search by style number and color code
  2. • These numbers are located in our Finish Line Catalog next to the name of the product you are looking for (example for a Nike product: 307810 - 162). Enter this number into the search box and click the blue magnifying glass button on the right side of the search box and presto!

  3. Search by product name
  4. • If you know the name of the product you want, enter the style name in the search box at the top of each page, and click the blue magnifying glass button to find what you’re looking for.

  5. Search by department using the links at the top of any page
  6. • So "Men", "Women", "Kids", "Sale", "Fan Gear", or "Brands".

How do I make a purchase on mobile?

The purchase process on a mobile device at www.finishline.com is completely secure and can be completed in 5 simple steps. Once you find the product that you want to buy, select the size and color. Select "Add to Cart".

Shopping Cart

You should be automatically brought to your shopping cart for review.

Payment Options

You will have the option to "Check Out with PayPal" or hit the "CHECKOUT" button. Both options will be at the bottom of your mobile device screen.

Sign In

If you're a Winners Circle member, you can sign in with your login information and rack up those points. There's also a "Guest Checkout" option which lets you continue without signing in.

Shipping and Delivery

Fill out all the required shipping information. Check "This is also my billing address", if applicable. Select which delivery option you'd like. Click "Continue to Billing".

Billing and Payment

Review your billing information for accuracy. Fill out payment information for credit card or PayPal. If you have any valid coupon(s), gift card(s), and/or Winners Circle Reward(s) you'd like to use, please plug in that information at the bottom. Otherwise, click "Review Order".

Review Order

Double check that all shipping, billing, and payment information, as well as products in your shopping cart are accurate. If it's all good, click the "Place Order" button.

Order Confirmation

Make sure to hold on to your confirmation number. If you contact us for any reason about your order, having the confirmation number makes everything easier.

You may track your order at www.finishline.com using the " Track Your Order" link. Or, Customer Care can help you track your order at 888-777-3949. Please note, the information available on the web is the same as what is available to our Customer Care representatives.

How do I make a purchase online?

The purchase process at www.finishline.com is completely secure and is completed in 5 simple steps. Once you find the product that you want to buy, select the size and color. Select "Add to Cart".

Shopping Cart

Select "View Cart" from the mini bag to review the items in your shopping cart. After reviewing the items, click "Checkout" or "Checkout with PayPal"

Sign In

 

Enter your email address for order and shipment confirmation. If already have a Winners Circle account, enter your user name and password. Even if you forgot your registered info, we can help you with that. Or log in as a guest using your email address. Remember that with each purchase you can earn rewards points towards sweet perks like coupons and exclusive, draft-only releases so create a Winners Circle account with us

Shipping Address

Please indicate the destination for the product so we can get it to you as quickly as shipping possible. If your billing and shipping address are the same, check the box indicating this. Select "Continue with Secure Checkout"

Billing and Payment

Please indicate the method of payment and the billing address. Enter all coupons or Finish Line Promo Codes. Winners Circle members enter their Winners Circle number.

Order Review

Ensure all order information is correct. You may edit your address and payment information. Select "Process Order" to complete checkout.

Order Confirmation

Please print the order confirmation page for your records. Also, that's just good practice.

You may track your order at www.finishline.com using the "Track Your Order" link. Or, Customer Care can help you track your order at 888-777-3949. Please note, the information available on the web is the same as what is available to our Customer Care representatives.

What items are not eligible for a discount?

We promise we're not trying to be the bad guys but here are some items that coupons are currently excluded from. But hey! There are literally thousands of items that we carry so don't let these few products get you down

  • • All Nike Footwear, Apparel, and Accessories
  • • All Brand Jordan Footwear, Apparel, and Accessories
  • • Select adidas products, including but not limited to Yeezy, EQT, Lillard, Tubular Shadow, John Wall, Harden, all Boost products including Ultra Boost, Pure Boost X and Nomad Boost, Superstar, Stan Smith, Samba, Top Ten, Supernova, Adilette, and Apparel
  • • PUMA Fenty and Fierce product
  • • Reebok Question
  • • All Timberland 6 Inch Boots (Men's and Kids')
  • • Under Armour Curry
  • • Brooks Footwear
  • • Oakley / Ray Ban Eyewear
  • • The North Face (Apparel)
  • • Casio
  • • Polar
  • • Garmin
  • • New Balance 247

This list does change from time to time, so be sure to check back often to see what items/product lines have been removed and what has been added.

In addition, the products listed above DO NOT apply toward minimum purchase amounts.