FREQUENTLY ASKED QUESTIONS — RETURNING A PURCHASE?

What is Finish Line's return policy?

'Tis the season to extend our return policy! We want you to be completely satisfied with your purchase and we've got your back if you want to return something. Here's what you need to know if you want to return an item :

  • All purchases between November 15th, 2016 and January 1st, 2017 can be returned until February 15, 2017.
  • After February 15, 2017, items may not be returned for any reason.
  • The merchandise should be in unworn conditions.
  • Orders may be returned to your local Finish Line store or by mail using this online form
  • Shipping charges are not refunded for return items.

 

*NOTE: Items purchased from FinishLine.com can only be returned to a Finish Line store. Finish Line stores inside of Macy's do not accept returns from FinishLine.com.

How do I return a purchase?

We offer the following two methods for Finishline.com returns—because, hey, we all need options:

Check out our guidelines below for information on how each return method works.

*NOTE: Finish Line stores inside of Macy's do not accept returns from FinishLine.com.

What If My Kids' Shoes Don't Fit?

Kids may be unpredictable, but their shoe size shouldn't be. We're committed to ensuring your kids get a great fit, every time. That's why when you order any kids' shoes online, you can return the unworn shoes for free with no additional shipping charge if they don't fit. You'll get a "Fit 4 Sure" without the stress.

Plus, we make it simple for you to get the most accurate measure with our Kids' Measuring Guide for a great fit the first time.

Additional Information:

Can I make a return at a store?

Don't want to deal with return shipping? You can definitely return items to your local Finish Line* store. Check out the information below to get started.   Use the Finish Line store locator on the website to find your local Finish Line store and have the following materials with you when you go.

  1. Your original packing slip
  2. The item(s) in unworn condition.
    • Apparel items must have the original tags (unless problems in manufacturing exist)
  3. Your original form of payment. *PayPal and debit card purchases are refunded in cash
  4. Authorization numbers are not required for return to your local store

*NOTE: Finish Line stores inside of Macy's do not accept returns from FinishLine.com.

Returns for Winners Circle Members

When merchandise is being returned that was applied to your Winners Circle account to accumulate rewards points, the point value will be deducted from your Winners Circle account at the time of the return. After 45 days, items may not be returned for any reason.

How do I return an item by mail?

The fastest way to return an item is to do so in one of our stores. But, maybe you don't live near one of our stores, or you just prefer to ship items back. Whatever the reason, Click Here to initiate your return by mail.

*Please keep in mind that exchanges are only available in store at this time.

  • If you need assistance or prefer to initiate your return over the phone, please call Customer Care at the following number.
  • 888-777-3949
  • Monday – Friday 8am – Midnight Eastern
  • Saturday 8am – 10pm Eastern
  • Sunday 10am – 8pm Eastern
  • Note for Winners Circle members: When merchandise is being returned that was applied to your account to accumulate rewards points, the points value will be deducted from your Winners Circle at the time of the return. After 45 days, items may not be returned for any reason.

    How do I return an item by mail?

    The fastest way to return an item is to do so in one of our stores. But, maybe you don't live near one of our stores, or you just prefer to ship items back. Whatever the reason, Click Here to initiate your return by mail.

    *Please keep in mind that exchanges are only available in store at this time.

    • If you need assistance or prefer to initiate your return over the phone, please call Customer Care at the following number.
    • 888-777-3949
    • Monday – Friday 8am – Midnight Eastern
    • Saturday 8am – 10pm Eastern
    • Sunday 10am – 8pm Eastern
    • Note for Winners Circle members: When merchandise is being returned that was applied to your account to accumulate rewards points, the points value will be deducted from your Winners Circle at the time of the return. After 45 days, items may not be returned for any reason.

      Can I return merchandise that has been worn?
      Merchandise not working out? We are sorry to hear that! Unfortunately, normal wear and tear is not warrantied on any merchandise. So, if your dog gets a hold of your new Jordans, there's not a lot we can do. Here's some more helpful info:
      • • Exchanges on worn merchandise can only be made when the damage is caused by a manufacturer's defect
      • • Items cut or sliced by sharp objects cannot be exchanged
      • • From the date of purchase customers are provided 45 days to attempt a return.
      • • After 45 days, items may not be returned for any reason.
      • • Shipping charges are not refunded for return items.