FREQUENTLY ASKED QUESTIONS — RETURNING A PURCHASE?

How do I return a purchase?

Return in Store

The fastest way to return an item is to do so in one of our stores.
  1. Your original packing slip
  2. The item(s) in unworn condition
  3. Apparel items must have the original tags (unless problems in manufacturing exist)
  4. Your original form of payment. *PayPal and debit card purchases are refunded in cash
  5. Authorization numbers are NOT required for return to your local store

Return by Mail

Fill out the return form, get a return authorization and label via email, then ship it.

Once we receive your item back to our warehouse, you will recieve a Return Confirmation Email.

From there, we will issue a refund back to your original form of payment.

Find a Store Near You

*NOTE: Finish Line stores inside of Macy's do not accept returns from FinishLine.com.

Return By Mail

Returns for Winner's Circle Members

When merchandise is being returned that was applied to your Winner's Circle account to accumulate rewards points, the point value will be deducted from your Winner's Circle account at the time of the return.

After 45 days, items may not be returned for any reason.

What is Finish Line's return policy?

In most cases, merchandise may be exchanged with an original sales receipt within 45 days of the original purchase when the items are unworn and in original condition and, if a shoe item, returned in the original box. 

To return or exchange an item, you will be required to present a valid photo ID* that will be recorded at the time of return. Information from your ID will be retained in a company-wide database of customer return activity that Finish Line and its affiliates use to authorize returns. We reserve the right to limit returns or exchanges regardless of receipt. 

  • All purchases must be return within 45 days of the original purchase.
  • The merchandise should be in unworn conditions.
  • Orders may be returned to your local Finish Line store or by mail using this online form
  • Shipping charges are not refunded for return items.

*Acceptable forms of ID: U.S. Or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, or Passport. 

*NOTE: Items purchased from FinishLine.com can only be returned to a Finish Line store. Finish Line stores inside of Macy's do not accept returns from FinishLine.com.

What If My Kids' Shoes Don't Fit?

Kids may be unpredictable, but their shoe size shouldn't be. We're committed to ensuring your kids get a great fit, every time. That's why when you order any kids' shoes online, you can return the unworn shoes for free with no additional shipping charge if they don't fit. You'll get a "Fit 4 Sure" without the stress.

Plus, we make it simple for you to get the most accurate measure with our Kids' Measuring Guide for a great fit the first time.

Additional Information:

Can I return merchandise that has been worn?
Merchandise not working out? We are sorry to hear that! Unfortunately, normal wear and tear is not warrantied on any merchandise. So, if your dog gets a hold of your new Jordans, there's not a lot we can do. Here's some more helpful info:
  • Exchanges on worn merchandise can only be made when the damage is caused by a manufacturer's defect
  • Items cut or sliced by sharp objects cannot be exchanged
  • From the date of purchase customers are provided 45 days to attempt a return.
  • After 45 days, items may not be returned for any reason.
  • Shipping charges are not refunded for return items.