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In-Store Pickup

Shop online and pick up your order at your local store.

Step One
1. ENABLE SHOP BY STORE

Click the toggle button to turn on the "Shop By Store" feature.

Step Two
2. PICK A STORE LOCATION

Search your location to choose your store and shop items available at that location. Please note - if no items show up, your store may not be open or select products may not be available.

Step 3
3. PROCEED TO CHECKOUT

Add the item to your bag and finish up your order.

Step four
4. PICK UP YOUR ORDER

After placing your order, you'll receive a confirmation email. You will get another email once your order is ready to be picked up at your local store. Bring the confirmation email and your ID to pick up your purchase.

Contact-Free Curbside Pickup

Place your order online and pick up safely at the store with Contact-Free Curbside Pickup.

Step One
1. Shop on Finishline.com

Select “Pick Up In Store” when you add items to your bag and complete your checkout process.

Step Two
2. Check your Inbox

You’ll receive 2 emails – one notifying you that your order is ready and a follow-up email with Contact-Free Curbside Pickup instructions including a call number and location for pickup.

Step 3
3. Pick it up

Call when you arrive at the designated pickup location. We’ll deliver your items to your vehicle, safely and contact-free.

 

Need more information?

We have your answers to common questions about contact-free curbside pickup

  • Which locations offer Contact-Free Curbside Pickup?

    To see stores participating in Contact-Free Curbside Pickup, select your size on the product page, choose “Pick up in store“ and provide your location when prompted. If the product is available for pickup, you will be shown nearby locations with availability.

  • What is the cost for using Contact-Free Curbside Pickup?

    The Contact-Free Curbside Pickup is a FREE service offered at select stores.

  • What items can be purchased using Contact-Free Curbside Pickup?

    To see availability at your local store, select your size on the product page, choose “Pick up in store“ and provide your location when prompted. If the product is available for pickup, you will be shown nearby locations with availability. Select a location, add your selected product to your bag and complete checkout to continue.

  • Will this weekend’s release be available through Contact-Free Curbside Pickup?

    Not all items are available for Contact-Free Curbside Pickup. Check the product page to see if the item you are interested in is available at a store near you. Select a size and choose “Contact-Free Pickup“ and provide your location when prompted. If the product is available for pickup through the Contact-Free Curbside Pickup Program, you will be shown nearby locations with availability. Availability may change without notice.

  • How do I know when my order is ready for Contact-Free Curbside Pickup?

    You will receive two emails when your order is ready for pickup: one titled “Order Ready for Pickup“ and a second titled “Pickup Instructions.“ The “Pickup Instructions“ email will include instructions for you to follow when completing your Curbside Pickup, including where you should park your car and a phone number to call when you’ve arrived at the designated location to complete the pickup.

  • How quickly are orders ready for pickup?

    We try to have orders placed available on the same-day though we don’t guarantee when orders are available for pickup. For example, if orders are placed near to a location’s closing time or during hours when a location is closed or when there is a high volume of orders, the order may not be available for pickup until the following day or thereafter. Availability may change without notice and all availability and services offered are subject to change.

  • What should I bring with me for a Curbside Pickup of my order?

    Bring a valid photo ID and your order confirmation, either printed or on your own device. A store associate will verify your photo ID matches the items and order information before your order may be picked up.

    A valid photo ID includes a current driver’s license, State ID, passport or student ID.

  • How do I receive the items I order during a Curbside Pickup?

    You will receive a “Pickup Instructions“ email with pickup instructions when your order is ready for Curbside Pickup. The “Pickup Instructions“ email will include instructions for you to follow when completing your Curbside Pickup, including where you should park your car and a phone number to call when you’ve arrived at the designated location to complete the pickup.

    When you arrive at the designated location, call the number listed in the “Pickup Instructions“ email to begin the pickup process. A Store associate will verify your order information, check that you are at the correct pickup location and ask for your vehicle’s make, model and color to identify you during the pickup.

    In observance of social distancing safety precautions recommended by the CDC, state and/or local governments, you will be asked to either open the trunk or unlock the back door so that your order can be delivered by our Store associate with limited contact. Stay in your vehicle during the store associate’s delivery of the order to you. A Store associate will complete a verification of your ID through the window before placing the product in your trunk or backseat.

    We reserve the right to refuse Curbside delivery to any customer who does not follow instructions or in any circumstances where a Store associate reasonably believes he/she cannot safely complete the delivery.

  • When is my form of payment charged for the order?

    You will be charged after completing your pickup. All orders will be cancelled if not picked up after 7 days.

  • How long do I have to pick up my order?

    You may pick up your order within 7 days from the order date. All orders will be cancelled if not picked up after 7 days.

  • What protective measures against COVID-19 can I expect the Store associates to be practicing?

    We require that our store associates involved in the Contact-Free Pickup Program wear protective masks, use best efforts to maintain a distance of 6-feet or more from customers and other persons at all times, sanitize frequently as well as adhere to local orders, rules and regulations. All ID verifications are completed through a window (consistent with CDC guidelines and state and local orders, rules and regulations).

    Remember that there are protective measures you can take as well to protect yourself and our Store associates when you make a Curbside Pickup (for more information on these measures, click here).

  • Who can I contact if I have concerns about the Contact-Free Curbside Pickup Program?

    Please contact the Finish Line Customer Care team (click here for the Customer Care team’s contact information).