FAQs | Finish Line Skip Main Navigation
STATUS Members Get Free Shipping for a Year.
Join Today
Shop Now, Pay Later
Afterpay
Klarna
Louder Than Words
Our Commitment to Act
Learn More
Your bag

Loading...

Frequently Asked Questions

FAQs



CONTACT US

Mon-Fri 8am - 12am ET
Sat 8am-10pm ET
Sun 10am - 8pm ET

 


Did you know that Finish Line is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que Finish Line ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!

Returning a Purchase

  • What is Finish Line's return policy?

    If your purchase is not working for you, we’ve got you covered by offering free and easy returns.

    In most cases, whether your purchase was made at a Finish Line store or online at finishline.com, merchandise may be returned with an original sales receipt when the items are:

    • Unworn, in original condition;
    • Returned with price tags still attached (if the returned item is apparel or accessories); 
    • Returned in their original box (if the returned item is footwear); and
    • Returned within 45 days* of the original purchase.

    We reserve the right to determine whether merchandise without an original sales receipt may be returned. If we determine that a return is warranted despite the lack of an original sales receipt, the item(s) can only be exchanged or a store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 45 day period* prior to the return. No refunds will be provided in these circumstances.

    When returning or exchanging an item, you may be asked to provide your name and phone number. That information and the details of your return will be recorded in a company-wide database that we and our affiliates use to authorized returns, subject to our Privacy Policy.

    If you purchased an item from a Finish Line store, simply return your item at any Finish Line store. Items purchased online can be returned in any Finish Line store or by mail to our warehouse.

    Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged.

    We reserve the right to limit returns or exchanges.

    Items purchased from Finishline.com can only be returned to a Finish Line store. Finish Line stores inside of Macy's do not accept returns from Finishline.com.

  • How do I return a purchase?

    Return of Finish Line Store purchases

    Items purchased at a Finish Line store can be returned at any Finish Line store within 45 days of the original purchase. 

    Returned items may be exchanged when returned in store.

    Items returned must satisfy the requirements of our Return Policy.

    Return of finishline.com purchases
    Items purchased online at finishline.com can be returned in any Finish Line store or by mail within 45 days of the original purchase. 

    Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged. 

    Items returned must satisfy the requirements of our Return Policy.

    Return in Store
    The fastest way to return an item is to do so in one of our stores.

    1.  Your original packing slip
    2.  Your original form of payment. 

    Authorization numbers are NOT required for return to a store.

    We will issue a refund to your original form of payment.

    Find a Store Near You

     

     

    Return by Mail
        Click the “Return By Mail” button below to use our self-service return portal:

     

     

    Once we receive your return in our warehouse, you will receive a Return Confirmation Email.

    From there, we will issue a refund back to your original form of payment.

    *Items returned by mail are for refund only. For exchanges, damaged items, or mis-shipments please contact customer care. 

    • Have your order number and billing zip code ready
    • Select the item(s) you would like to return 
    • Print your return shipping label
    • Ship the item(s) with the return label
    • Return By Mail
       

      How do I return an item I bought using Afterpay or Klarna?

      • If you need to return a product bought with Afterpay, please see the Afterpay Return Policy here.
      • If you need to return a product bought with Klarna, please see the Klarna Return Policy here.

       

      Return of purchases from Finish Line shops in Macy's or macys.com

      Items bought at Finish Line shops in Macy's department stores or in the Finish Line section on macys.com can be returned at any Macy's location. These items cannot be returned by mail.

      Items purchased from Finishline.com can only be returned to a Finish Line store. Finish Line stores inside of Macy's do not accept returns from Finishline.com.

      Generally, items returned to a Finish Line shop in Macy’s must satisfy the requirements of our Return Policy. There may be times when you won’t be able to return an item to Macy’s outside of our standard 45-day return period. For example, Macy’s Last Act items must be returned within 30 days of original purchase.

      Return of items that are damaged or that were not ordered
      To return items that are damaged or that were mistakenly shipped to you, please contact Customer Care as soon as possible and no later than 45 days after the original purchase for assistance. 

      Return affidavit
      If Customer Care has asked you to fill out a return affidavit, it is located here.

Cancel and Change Requests

  • How do I cancel an order?

    If you need to cancel or change your order, contact Customer Care as soon as possible. We'll do everything we can to accommodate your request, but unfortunately we cannot guarantee that your request will be honored. The time window for cancellations or changes is very short due to our automated, real time order fulfillment processes.

    If part or all of your order is successfully canceled, we will send you an email for your records. 

    Please note:

    • For order changes, once we have confirmed your order, we cannot change or add anything to the order without attempting to cancel it first. 
    • If your order has already shipped, we won't be able to cancel the order. If this happens, simply return the order once you receive it. See our Return Policy for further details. We don’t refund shipping for shipped orders.

     

     

Holiday Store Hours

CONTACT US

Mon-Fri 8am - 12am ET
Sat 8am-10pm ET
Sun 10am - 8pm ET

 


Did you know that Finish Line is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que Finish Line ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!