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Frequently Asked Questions

FAQs



CONTACT US

Phone:1.888.777.3949
Mon - Fri 8am - Midnight ET
Sat: 8am - 10pm ET
Sun: 10am - 8pm ET


Did you know that Finish Line is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que Finish Line ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!

Shipping Information

  • How much does shipping cost?
    Free Shipping 
     
    Finish Line offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is more than $30.00, subject to the following terms:
    • Orders are deliverable to U.S. residential and commercial addresses. Orders are deliverable to P.O. Boxes only via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
    • Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are not eligible for this offer.  
    • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
    • Minimum order value must be met after application of any discount, coupon, promotion, Winner’s Circle reward. 
    • Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
    • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
    • Offer cannot be applied to prior, completed purchases.
    • Offer is not available to resellers, wholesalers or diverters.
    • Offer valid for online purchases made at finishline.com only.
    • Finish Line reserves the right to modify or discontinue this offer at any time.
    $7 Flat Rate Shipping
    Finish Line offers $7 FLAT RATE SHIPPING on any order containing any item(s) marked as on sale, subject to the following terms:
    • Orders are deliverable to U.S. residential and commercial addresses. Orders are deliverable to P.O. Boxes only via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
    • Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer.
    • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out.  Gift cards are not eligible for this offer.
    • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
    • Offer cannot be applied to prior, completed purchases.
    • Offer is not available to resellers, wholesalers or diverters.
    • Offer valid for online purchases made at finishline.com only.
    • Finish Line reserves the right to modify or discontinue this offer at any time.

    Other Shipping Options

    Shipping and handling fees depend on the method of delivery selected at checkout and when the order is placed during the week. Shipping and handling fees may be determined by applicable promotional shipping offers (if any). 

    Continental U.S. Shipping and Handling Fees and Estimated Delivery Ranges:

    Continental U.S. Shipping Information
    Economy *UPS Ground Rush Express
    $7.00* $9.99 $22.99 $32.99
    Alaska and Hawaii
    Economy *UPS Ground Rush Express
    $9.99 $14.99 $22.99 $32.99

    At this time, we do not ship to Puerto Rico, Guam, APO/FPO Boxes or international addresses.

    *UPS Partners with the U.S. Postal Service to make Economy deliveries

    *Economy deliveries may only be shipped to residential addresses per an agreement between UPS and the US Post Office (USPS). Select from Ground, Rush and Express delivery methods when shipping to commercial addresses. Orders that are shipped via the Express or Rush delivery option are not guaranteed to be delivered within a day or two after the order is placed, rather the in-transit times will be faster than the normal 3-5 business days transit time through UPS Ground.

    Other terms may apply to Drop Ship Items.
  • Shipping locations

    A physical street address or P.O. Box number must be provided for a shipping address. Orders with a P.O. Box number in the shipping address will be delivered via the Economy delivery method. Delivery to a commercial address may only be completed by Ground, Rush and Express delivery methods (subject to applicable fees).

    We ship only to locations within the United States (including Alaska and Hawaii). Delivery to Alaska and Hawaii may only be completed by the Rush delivery method. We do not ship to Puerto Rico, Guam, APO/FPO Boxes or international addresses. 

    We offer retail store location pickup (subject to product availability at retail store locations).

    Other terms may apply to Drop Ship Items.

  • Estimated Delivery Times
    Order fulfillment processing times may vary based on product availability and how your item is being shipped. The delivery time-frames you see at checkout are only estimates and are based on the method of delivery, include both processing time and the time your item is in transit and start the day after the order is placed.
     
    Continental U.S. Shipping Estimated Delivery Ranges
     
    Economy             3-6 business days
    Ground                3-5 business days
    Rush                    3 business days
    Express               2 business days
     
    Hawaii and Alaska Estimated Delivery
     
    Rush                   6 business days
     
    Other terms may apply to Drop Ship Items.
  • Tracking
    There are several ways you can track the fulfillment and delivery of your order. Click here for details.
  • Multiple Items

    Orders with more than one item may be shipped from separate fulfillment locations so you may receive your order in multiple delivered packages at different times.

     

  • Drop Ship Items
    Certain items we offer for sale may be shipped directly from the manufacturer to you. Currently, these items may only be shipped by Economy method of delivery. Please note, estimated delivery ranges for Drop Ship Items shipped by Economy may vary from our standard estimated delivery ranges for Economy method of delivery. 
     
    If an order contains Drop Ship Items and non-Drop Ship Items, the order will be shipped in multiple packages, with the estimated time of delivery determined by whether or not the item to be delivered is a Drop Ship Item. You may receive separate shipment notifications in this case. Drop Ship Items are not available for delivery to Alaska or Hawaii at this time.
     
    There are no shipping and handling fees for the delivery of orders containing Drop Ship Items. The delivery time-frames you see at checkout are estimates only and are based on the method of delivery, include both processing time and the time your item is in transit and start the day after the order is placed.  Order fulfillment processing times may vary based on product availability. 
     
    Continental U.S. Shipping & Handling Fees and Estimated Delivery 
     
    Economy                 $7.00            6-8 business days
  • Lost or Damaged Shipments

    Finish Line is not responsible for lost or damaged items in transit. If the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these circumstances. It is your responsibility to make proper arrangements for receiving the expected package.

    However, if your order is past the estimated delivery date and you have not received your order or your order has been marked as "Delivered" but cannot be located, please still contact Customer Care for assistance.

  • Other Terms
    Shipping Information is applicable only to online purchases made at finishline.com only. All orders are subject to complete verification and fraud screening prior to shipments being processed.

CONTACT US

Phone:1.888.777.3949
Mon - Fri 8am - Midnight ET
Sat: 8am - 10pm ET
Sun: 10am - 8pm ET


Did you know that Finish Line is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que Finish Line ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!

 

Free Shipping


Finish Line offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is more than $30.00, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are not eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Minimum order value must be met after application of any discount, coupon, promotion, Winner’s Circle reward.
  • Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

 

$7 Flat Rate Shipping


Finish Line offers $7 FLAT RATE SHIPPING on any order containing any item(s) marked as on sale, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

Other Shipping Options

 

Continental U.S. Shipping Information

Economy

*UPS Ground

Rush

Express

$7.00*

$9.99

$22.99

$32.99

       

Alaska and Hawaii

   

Economy

UPS Ground

Rush

Express

$9.99

$14.99

$22.99

$32.99

 

*UPS partners with the U.S. postal Service to make Economy deliveries
*Orders that are eligible for free shipping will be sent Economy
*Economy deliveries may only be shipped to residential addresses per an agreement between UPS and the US Post Office (USPS). Select from Ground, Rush and Express delivery methods when shipping to commercial addresses.

Shipment Times
Product availability will determine when the items in your order will ship. Orders with one or more items may be shipped from separate locations. All Finish Line orders are shipped via UPS.
The availability estimate on each item's product information page refers only to how long it will take to process the order. In transit times will vary based on the order's final destination.

How can I ship to a PO Box?
Based on agreements between the US Post Office (USPS) and UPS, UPS can deliver to USPS owned property via the Economy shipping method only. Please enter your PO Box in the Apt/Suite line on the shipping page.

Why can't I ship to an APO/FPO Box
Finish Line uses United Parcel Service (UPS) to ship products to our customers. Based on agreements between the US Post Office (USPS)and United Parcel Service (UPS), UPS cannot make deliveries to USPS-owned property. If you have an APO box, please make arrangements to have your Finish Line purchase delivered to a physical address where UPS is authorized to deliver. We apologize for any inconvenience this may cause.

Multiple Item Orders
In order to show an expanded inventory online, Finish Line may ship some of the items listed online from one of our nationwide retail stores. Because of this, items in your order may be shipped from separate locations. On certain items, Finish Line reserves the right to restrict product quantities per order at their discretion.

 

Free Shipping


Finish Line offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is more than $30.00, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are not eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Minimum order value must be met after application of any discount, coupon, promotion, Winner’s Circle reward.
  • Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

 

$7 Flat Rate Shipping


Finish Line offers $7 FLAT RATE SHIPPING on any order containing any item(s) marked as on sale, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

Other Shipping Options

 

Continental U.S. Shipping Information

Economy

*UPS Ground

Rush

Express

$7.00*

$9.99

$22.99

$32.99

       

Alaska and Hawaii

   

Economy

UPS Ground

Rush

Express

$9.99

$14.99

$22.99

$32.99

*UPS partners with the U.S. postal Service to make Economy deliveries
*Orders that are eligible for free shipping will be sent Economy
*Economy deliveries may only be shipped to residential addresses per an agreement between UPS and the US Post Office (USPS). Select from Ground, Rush and Express delivery methods when shipping to commercial addresses.

Shipment Times
Product availability will determine when the items in your order will ship. Orders with one or more items may be shipped from separate locations. All Finish Line orders are shipped via UPS.
The availability estimate on each item's product information page refers only to how long it will take to process the order. In transit times will vary based on the order's final destination.

How can I ship to a PO Box?
Based on agreements between the US Post Office (USPS) and UPS, UPS can deliver to USPS owned property via the Economy shipping method only. Please enter your PO Box in the Apt/Suite line on the shipping page.

Why can't I ship to an APO/FPO Box
Finish Line uses United Parcel Service (UPS) to ship products to our customers. Based on agreements between the US Post Office (USPS)and United Parcel Service (UPS), UPS cannot make deliveries to USPS-owned property. If you have an APO box, please make arrangements to have your Finish Line purchase delivered to a physical address where UPS is authorized to deliver. We apologize for any inconvenience this may cause.

Multiple Item Orders
In order to show an expanded inventory online, Finish Line may ship some of the items listed online from one of our nationwide retail stores. Because of this, items in your order may be shipped from separate locations. On certain items, Finish Line reserves the right to restrict product quantities per order at their discretion.