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Frequently Asked Questions

FAQs



CONTACT US

Phone:1.888.777.3949
Mon - Fri 8am - Midnight ET
Sat: 8am - 10pm ET
Sun: 10am - 8pm ET

Live Chat

Did you know that Finish Line is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que Finish Line ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!

Winner's Circle Membership

  • What is Winner's Circle?
    Winner's Circle is Finish Line’s free loyalty program that rewards you for shopping. Members get $20 back every time they earn 200 points (within a 12 month period). Members also get special benefits including early access to deals, exclusive events and experiences, free shipping offers and other rewards and surprises. On top of that, Winner’s Circle members are the only customers eligible to enter raffles for the chance to reserve product launches.
  • How does Winner's Circle work?

    Customers can sign up to be a Winner's Circle member on finishline.com, in Finish Line stores or Finish Line shops in Macy's or through our mobile app. Members earn one point for every $1 spent with Finish Line at Finish Line stores, Finish Line shops in Macy’s, at finishline.com or on our mobile app

    Here are some of the perks you can expect by joining Winner's Circle:

    • $20 reward (earned with every 200 points accumulated within a 12 month period)
    • Early access to sales and product
    • Access to exclusive events and experiences
    • Special rewards and surprises
    • Free shipping offers
    • The exclusive opportunity to enter raffles for the chance to reserve product launches
  • How do I earn points?

    Members have the opportunity to earn points by presenting the account number on the card during checkout online or in-store. If in-store, make sure you present your card at the time of purchase. If you have not yet registered your Winner's Circle account to an online profile, you may apply your account number on the billing page during checkout in the field directly under the order totals.

    Tracking Your Points

    To get the updated status on your points, you can register your account to an online profile if you are not already registered. You may also call Customer Care at 888-777-3949 to get your current balance.

    Point Facts

    • It takes 200 points to generate a reward
    • Points expire in 12 months from the date of purchase if not used towards a 200 point total
    • Purchases may be added manually by Customer Care if not older than 30 days
    • Points are deducted when a return has been made
    • Points are not earned based on shipping costs or tax.
  • Winner's Circle Account Help

    Like an umbrella during a torrential downpour, we're here to help you! If you have any questions or need any assistance with your Winner’s Circle account, see below:

    Combining Winner’s Circle Accounts

    • If you have more than one account you can combine accounts by calling Customer Care at 1-888-777-3949.

    Forgot/Lost Winner’s Circle Account Number

    • Winner’s Circle members can look up your Winner’s Circle Account Number anytime by signing in to the website.

    Where are my Points/Reward?

    • After a purchase online or in store, your points will be updated in "My Account" on the web or in the app. Rewards are issued on Monday and Wednesdays.

    Update Your Account Information

    • Winner’s Circle member can update their account information anytime by signing in to the website.

     

    If you have any questions or concerns about your Winner’s Circle account, please contact Finish Line Customer Care by email or phone at 1-888-777-3949. Like an old friend, we're here for ya!

    Finish Line Customer Care hours of operation are:

    Monday - Friday 8am - Midnight Eastern

    Saturday 8am - 10pm Eastern

    Sunday 10am - 8pm Eastern

  • How does Finish Line use my information?
    Whenever you use your Winner's Circle Reward card, Finish Line tracks your purchases. We will use your personal information to manage and communicate with you about your account, and subject to the choices you have made, in order to send you specials from marketing programs. However, we respect your privacy and will not share your personal information with any unrelated third parties to use for marketing purposes. To find out more about our privacy statement, please visit www.finishline.com to view our privacy policy or call our customer care number 888-777-3949 for a copy.
  • After I opt-in to receive email notifications, can I opt-out?

    Yes, if you opt in to receive email, mailings or text messages from Finish Line and then decide you do not want to receive email, mailings, or text messages from Finish Line, you can call Customer Care at 888-777-3949 and opt out. If you are only opting out of Finish Line emails you can check the opt out box at the bottom of any Finish Line email.

Winner's Circle Rewards

  • Redeeming Winner's Circle Rewards

    Winner's Circle Rewards are 20 dollar reward certificates earned by members when they accumulate 200 points within a 12 month period. Winner's Circle Rewards do not have a required purchase amount and can be used on any merchandise from Finish Line.

     

    How to Redeem Your Reward

    You've finally got one in your hand, your $20 reward for being a loyal Finish Line customer. Now what do you do with it? Winner's Circle Rewards may be redeemed during checkout online or in-store. When redeeming in-store, the reward must be surrendered at the time of purchase. If online, you may apply your reward on the billing page in the second field provided under the order totals.

     

    PayPal Users Redeeming Winner's Circle Rewards

    To use your Winner's Circle reward, please select PayPal on the billing page after applying your reward. Express checkout in the cart will bypass the billing page which will prevent the option to apply the reward discount, so don't use the express checkout method.

    Everything you've ever wanted to know about Winner's Circle:

    • • Rewards are only active for 90 days.
    • • It takes two weeks (no more than 45 days) to receive a reward in the mail.
    • • There are no exclusions.
    • • Only one reward may be used in a single transaction.
    • • One Winner's Circle Reward may be combined with one coupon in a single purchase*.
    • • Winner's Circle Rewards do not apply towards shipping costs or tax.
    • • Winner's Circle Rewards can only be used once and the amounts not redeemed during checkout are non-refundable.
    • • Winner's Circle Rewards cannot be redeemed to receive cash back.
    • • Rewards cannot be used to purchase gift cards.
  • Can my friend use my Winner's Circle reward?
    You must be a really good friend! These rewards are way too good to just give away. That's cool you want to share, but unfortunately, only the member participating in the Winner's Circle program may redeem their rewards. Keep 'em for yourself because hey, you earned it! Want to help your friend or family member get in on the action? Send them to Finish Line to sign up so they can start making their purchases count.
  • Can I use coupons with my Winner's Circle Reward(s)?

    One coupon may be combined with one Winner's Circle Reward in a single transaction as long as the items being purchased are not excluded from coupon use, and the minimum subtotal amount for the coupon has been met after the reward has been applied.

    You may sign-up online or at your nearest Finish Line store.

Entering A Raffle

Ticket Reveal and Confirmation

  • How do I know if I won a Raffle?
    Every Raffle has a “Reveal” date. Check the product page in the app to see when winners will be revealed. On the Reveal date, you’ll get a notification to check your ticket - don’t snooze, you’ll need to peel your ticket before it expires! If you win the Raffle, you’ll be prompted to confirm your Reservation. Before you confirm, you can also add an alternate pick up person (if you can’t make it on Launch Day).
  • I won, but decided I don’t want to reserve a pair
    When you’re prompted to confirm your reservation, just select “Don’t want these?” and you can choose to pass on the Reservation. Your pair will be released for someone else to buy on Launch Day.
  • I checked my Raffle Ticket, but it was expired - is there any way to see if I won?
    Sorry, once a Raffle Ticket is expired, it’s too late to see if you won. When you enter a Raffle, make sure you have your notifications turned on so you don’t miss your chance.

Reservation Pick Up

  • How do I pick up a Reservation?

    Check your Pick Up Pass for the pick up date, time and location. Reservations are only held during the Pick Up Window listed on your pass. To claim your Reservation, you’ll need your Pick Up Pass, a valid photo ID, and payment to cover the purchase. You can access your Pick Up Pass in the app by navigating to You > Reservations > Pick Up Pass, where you can also save the pass as a photo. Your Reservation will be held until the end of the Pick Up window, and then we’ll release the pair for someone else to buy.

     

  • I have a Reservation, but I want a different size - can I switch?
    Your Reservation is only good for the size indicated on your Pick Up Pass. However, additional sizes may be available for limited releases on launch day - ask a Store Sales Associate for help when you go to pick up your pair.
  • What should I do if I can’t pick up the product during the Pick Up window?
    If you are selected as a Raffle Winner, you’ll be prompted to “Confirm” your reservation. On this page, you have the option to add an alternate pick up person. After you’ve confirmed a Reservation, an alternate pick up person cannot be added or changed. This person may pay and pick up the product for you. They will need a copy of your Pick Up Pass (you can save as a photo on the Pick Up Pass page) and a Photo ID. Your Reservation will only be held until the end of the Pick Up window, and then we’ll release it for someone else to buy.
  • Can I use Winner’s Circle Rewards when purchasing a Reservation?
    Yes, you may use one Winner’s Circle Reward with the purchase of your Reservation.
  • I have a Reservation, but I decided I don’t want it.
    There’s nothing you need to do here - your Reserved pair will be released for someone else to buy after the Pick Up window closes.

CONTACT US

Phone:1.888.777.3949
Mon - Fri 8am - Midnight ET
Sat: 8am - 10pm ET
Sun: 10am - 8pm ET

Live Chat

Did you know that Finish Line is bilingual? We have Spanish-speaking customer care representatives who are excited to assist you with any questions or issues. Just give us a heads up that you'd like a Spanish-speaking representative help you and we'd be glad to accommodate you!

¿SabÍas que Finish Line ofrece servicio en Español? PermÍtanos la oportunidad de asistirle en su próxima llamada. Tenemos representantes de servicio al cliente dispuesto en ayudar con sus preguntas, dudas o sugerencias. Todo esto en su propio idioma. ¡Esperamos su llamada!

 

Free Shipping


Finish Line offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is more than $30.00, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are not eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Minimum order value must be met after application of any discount, coupon, promotion, Winner’s Circle reward.
  • Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

 

$7 Flat Rate Shipping


Finish Line offers $7 FLAT RATE SHIPPING on any order containing any item(s) marked as on sale, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

Other Shipping Options

 

Continental U.S. Shipping Information

Economy

*UPS Ground

Rush

Express

$7.00*

$9.99

$22.99

$32.99

       

Alaska and Hawaii

   

Economy

UPS Ground

Rush

Express

$9.99

$14.99

$22.99

$32.99

 

*UPS partners with the U.S. postal Service to make Economy deliveries
*Orders that are eligible for free shipping will be sent Economy
*Economy deliveries may only be shipped to residential addresses per an agreement between UPS and the US Post Office (USPS). Select from Ground, Rush and Express delivery methods when shipping to commercial addresses.

Shipment Times
Product availability will determine when the items in your order will ship. Orders with one or more items may be shipped from separate locations. All Finish Line orders are shipped via UPS.
The availability estimate on each item's product information page refers only to how long it will take to process the order. In transit times will vary based on the order's final destination.

How can I ship to a PO Box?
Based on agreements between the US Post Office (USPS) and UPS, UPS can deliver to USPS owned property via the Economy shipping method only. Please enter your PO Box in the Apt/Suite line on the shipping page.

Why can't I ship to an APO/FPO Box
Finish Line uses United Parcel Service (UPS) to ship products to our customers. Based on agreements between the US Post Office (USPS)and United Parcel Service (UPS), UPS cannot make deliveries to USPS-owned property. If you have an APO box, please make arrangements to have your Finish Line purchase delivered to a physical address where UPS is authorized to deliver. We apologize for any inconvenience this may cause.

Multiple Item Orders
In order to show an expanded inventory online, Finish Line may ship some of the items listed online from one of our nationwide retail stores. Because of this, items in your order may be shipped from separate locations. On certain items, Finish Line reserves the right to restrict product quantities per order at their discretion.

 

Free Shipping


Finish Line offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is more than $30.00, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are not eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Minimum order value must be met after application of any discount, coupon, promotion, Winner’s Circle reward.
  • Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

 

$7 Flat Rate Shipping


Finish Line offers $7 FLAT RATE SHIPPING on any order containing any item(s) marked as on sale, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

Other Shipping Options

 

Continental U.S. Shipping Information

Economy

*UPS Ground

Rush

Express

$7.00*

$9.99

$22.99

$32.99

       

Alaska and Hawaii

   

Economy

UPS Ground

Rush

Express

$9.99

$14.99

$22.99

$32.99

*UPS partners with the U.S. postal Service to make Economy deliveries
*Orders that are eligible for free shipping will be sent Economy
*Economy deliveries may only be shipped to residential addresses per an agreement between UPS and the US Post Office (USPS). Select from Ground, Rush and Express delivery methods when shipping to commercial addresses.

Shipment Times
Product availability will determine when the items in your order will ship. Orders with one or more items may be shipped from separate locations. All Finish Line orders are shipped via UPS.
The availability estimate on each item's product information page refers only to how long it will take to process the order. In transit times will vary based on the order's final destination.

How can I ship to a PO Box?
Based on agreements between the US Post Office (USPS) and UPS, UPS can deliver to USPS owned property via the Economy shipping method only. Please enter your PO Box in the Apt/Suite line on the shipping page.

Why can't I ship to an APO/FPO Box
Finish Line uses United Parcel Service (UPS) to ship products to our customers. Based on agreements between the US Post Office (USPS)and United Parcel Service (UPS), UPS cannot make deliveries to USPS-owned property. If you have an APO box, please make arrangements to have your Finish Line purchase delivered to a physical address where UPS is authorized to deliver. We apologize for any inconvenience this may cause.

Multiple Item Orders
In order to show an expanded inventory online, Finish Line may ship some of the items listed online from one of our nationwide retail stores. Because of this, items in your order may be shipped from separate locations. On certain items, Finish Line reserves the right to restrict product quantities per order at their discretion.