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Returning a Purchase
In most cases, whether your purchase was made at a Finish Line store or online at finishline.com, merchandise may be returned with an original sales receipt when the items are:
We reserve the right to determine whether merchandise without an original sales receipt may be returned. If we determine that a return is warranted despite the lack of an original sales receipt, the item(s) can only be exchanged or a store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 45 day period* prior to the return. No refunds will be provided in these circumstances.
When returning or exchanging an item, you may be asked to provide your name and phone number. That information and the details of your return will be recorded in a company-wide database that we and our affiliates use to authorized returns, subject to our Privacy Policy.
If you purchased an item from a Finish Line store, simply return your item at any Finish Line store. Items purchased online can be returned in any Finish Line store or by mail to our warehouse.
Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged.
We reserve the right to limit returns or exchanges.
Items purchased from Finishline.com can only be returned to a Finish Line store. Finish Line stores inside of Macy's do not accept returns from Finishline.com.
Return of Finish Line Store purchases
Items purchased at a Finish Line store can be returned at any Finish Line store within 45 days of the original purchase.
Returned items may be exchanged when returned in store.
Items returned must satisfy the requirements of our Return Policy.
Return of finishline.com purchases
Items purchased online at finishline.com can be returned in any Finish Line store or by mail within 45 days of the original purchase.
Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged.
Items returned must satisfy the requirements of our Return Policy.
Return in Store
The fastest way to return an item is to do so in one of our stores.
Authorization numbers are NOT required for return to a store.
We will issue a refund to your original form of payment.
Return by Mail
Click the “Return By Mail” button below to use our self-service return portal:
Once we receive your return in our warehouse, you will receive a Return Confirmation Email.
From there, we will issue a refund back to your original form of payment.
*Items returned by mail are for refund only. For exchanges, damaged items, or mis-shipments please contact customer care.
How do I return an item I bought using Afterpay or Klarna?
Return of purchases from Finish Line shops in Macy's or macys.com
Items bought at Finish Line shops in Macy's department stores or in the Finish Line section on macys.com can be returned at any Macy's location. These items cannot be returned by mail.
Items purchased from Finishline.com can only be returned to a Finish Line store. Finish Line stores inside of Macy's do not accept returns from Finishline.com.
Generally, items returned to a Finish Line shop in Macy’s must satisfy the requirements of our Return Policy. There may be times when you won’t be able to return an item to Macy’s outside of our standard 45-day return period. For example, Macy’s Last Act items must be returned within 30 days of original purchase.
Return of items that are damaged or that were not ordered
To return items that are damaged or that were mistakenly shipped to you, please contact Customer Care as soon as possible and no later than 45 days after the original purchase for assistance.
Cancel and Change Requests
If part or all of your order is successfully canceled, we will send you an email for your records.
Please note:
Holiday Store Hours