In most cases, merchandise may be exchanged with an original sales receipt within 45 days of the original purchase when the items are unworn and in original condition and, if a shoe item, returned in the original box. 

To return or exchange an item, you will be required to present a valid photo ID* that will be recorded at the time of return. Information from your ID will be retained in a company-wide database of customer return activity that Finish Line and its affiliates use to authorize returns. We reserve the right to limit returns or exchanges regardless of receipt. 

• All purchases must be returned within 45 days of the original purchase
• The merchandise should be in unworn conditions.
• Orders may be returned to your local Finish Line store or by mail using our online returns portal
• Shipping charges are not refunded for return items.

*Acceptable forms of ID: U.S. Or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, or Passport. 

Hey, we know mistakes happen. Maybe you realized you ordered the wrong shoe or your bank account isn't as full as you thought it was. For whatever reason, if you need to cancel your order, call us as soon as possible at 888-777-3949. We'll do everything we can to accommodate your request—because that's how we roll—but unfortunately we cannot guarantee that your request will be honored due to real time order processing.

NOTE: If your order is already in the shipping process and on the way, we won't be able to cancel the order. If this happens, DON'T PANIC! You have the following two options in this situation:

1. You can refuse delivery of the product.
2. You can ship the product back to us. If you choose to ship back to us, we recommend:

• • You use the same shipper that delivered the product
• • You insure the item for the full value should anything happen during shipping. Finish Line is not responsible for returned product in transit.

Please see our Return Policies section for further details. We will not refund shipping for these orders since the order already was shipped.

Feeling indecisive? We get it. Sometimes, you need to change your order. See below for more info.

1. Once we have confirmed your order, we cannot change or add anything to the order without attempting to cancel it first.
2. All items processed on an order are entered in our inventory management database and cannot be altered once the order has been confirmed.

What if your order cannot be cancelled? Simply:

1. Refuse delivery of the product, or
2. Return the order to us via mail or at one of our stores

Check out our Return Policies section for more information.

NOTE: We will not refund shipping for these orders, as the order was already shipped.

• Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).

• Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are not eligible for this offer.  

• Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.

• Minimum order value must be met after application of any discount, coupon, promotion, Winner’s Circle reward.

• Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.

• Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.

• Offer cannot be applied to prior, completed purchases.

• Offer is not available to resellers, wholesalers or diverters.

• Offer valid for online purchases made at finishline.com only.

• Finish Line reserves the right to modify or discontinue this offer at any time.


• Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).

• Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer.

• Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out.  Gift cards are not eligible for this offer.

• Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.

• Offer cannot be applied to prior, completed purchases.

• Offer is not available to resellers, wholesalers or diverters.

• Offer valid for online purchases made at finishline.com only.

• Finish Line reserves the right to modify or discontinue this offer at any time.


Other Shipping Options

At this time, we do not ship to Puerto Rico, Guam, APO/FPO Boxes or international addresses.

*UPS Partners with the U.S. Postal Service to make Economy deliveries

*Economy deliveries may only be shipped to residential addresses per an agreement between UPS and the US Post Office (USPS). Select from Ground, Rush and Express delivery methods when shipping to commercial addresses. Orders that are shipped via the Express or Rush delivery option are not guaranteed to be delivered within a day or two after the order is placed, rather the in-transit times will be faster than the normal 3-5 business days transit time through UPS Ground.

Returns for Winner's Circle Members

When merchandise is being returned that was applied to your Winner's Circle account to accumulate rewards points, the point value will be deducted from your Winner's Circle account at the time of the return.

After 45 days, items may not be returned for any reason.