If your purchase is not working for you, we’ve got you covered by offering free and easy returns.

In most cases, whether your purchase was made at a Finish Line store or online at finishline.com, merchandise may be returned with an original sales receipt when the items are:

• Unworn, in original condition;
• Returned with price tags still attached (if the returned item is apparel or accessories); 
• Returned in their original box (if the returned item is footwear); and
• Returned within 45 days* of the original purchase.

We reserve the right to determine whether merchandise without an original sales receipt may be returned. If we determine that a return is warranted despite the lack of an original sales receipt, the item(s) can only be exchanged or a store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 45 day period* prior to the return. No refunds will be provided in these circumstances.

When returning or exchanging an item, you may be asked to provide your name and phone number. That information and the details of your return will be recorded in a company-wide database that we and our affiliates use to authorized returns, subject to our Privacy Policy.

If you purchased an item from a Finish Line store, simply return your item at any Finish Line store. Items purchased online can be returned in any Finish Line store or by mail to our warehouse.

Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged.

We reserve the right to limit returns or exchanges.

Items purchased from Finishline.com can only be returned to a Finish Line store. Finish Line stores inside of Macy's do not accept returns from Finishline.com.

If you need to cancel or change your order, contact Customer Care as soon as possible. We'll do everything we can to accommodate your request, but unfortunately we cannot guarantee that your request will be honored. The time window for cancellations or changes is very short due to our automated, real time order fulfillment processes.

If part or all of your order is successfully canceled, we will send you an email for your records. 

Please note:

• For order changes, once we have confirmed your order, we cannot change or add anything to the order without attempting to cancel it first. 
• If your order has already shipped, we won't be able to cancel the order. If this happens, simply return the order once you receive it. See our Return Policy for further details. We don’t refund shipping for shipped orders.

Feeling indecisive? We get it. Sometimes, you need to change your order. See below for more info.

1. Once we have confirmed your order, we cannot change or add anything to the order without attempting to cancel it first.
2. All items processed on an order are entered in our inventory management database and cannot be altered once the order has been confirmed.

What if your order cannot be cancelled? Simply:

1. Refuse delivery of the product, or
2. Return the order to us via mail or at one of our stores

Check out our Return Policies section for more information.

NOTE: We will not refund shipping for these orders, as the order was already shipped.

Other Shipping Options

Shipping and handling fees depend on the method of delivery selected at checkout and when the order is placed during the week. Shipping and handling fees may be determined by applicable promotional shipping offers (if any).

Order fulfillment processing times may vary based on product availability and how your item is being shipped. The delivery time-frames you see at checkout are only estimates and are based on the corresponding method of delivery, including both processing time and the time your item is in transit, and start the day after the order is placed.

Continental U.S. Standard Shipping Information

Alaska and Hawaii Standard Shipping Information

At this time, we do not ship to Puerto Rico, Guam, APO/FPO Boxes or international addresses.

¹Subject to periodic promotions offered by Finish Line. Additional terms may apply.

²Finish Line engages with multiple carriers, including drop ship vendors, to complete deliveries.

³Orders that are shipped via the Rush or Express delivery option are not guaranteed to be delivered within a day or two after the order is placed, rather the in-transit times will be faster than the normal 3-5 business days transit time through Ground.

Other terms may apply to Drop Ship Items.

Orders Containing 20 Units or Greater

Orders containing 20 units or more are subject to increased shipping pricing. We deem orders with 20 units or more to include orders purchasing multiple products totaling 20 or more products or orders purchasing multiple units of a single product totaling 20 or more units, any combination of which are subject to the increased shipping prices.

Return of Finish Line Store purchases

Items purchased at a Finish Line store can be returned at any Finish Line store within 45 days of the original purchase. 

Returned items may be exchanged when returned in store.

Items returned must satisfy the requirements of our Return Policy.

Return of finishline.com purchases
Items purchased online at finishline.com can be returned in any Finish Line store or by mail within 45 days of the original purchase. 

Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged. 

Items returned must satisfy the requirements of our Return Policy.

Return in Store
The fastest way to return an item is to do so in one of our stores.

1.  Your original packing slip
2.  Your original form of payment. 

Authorization numbers are NOT required for return to a store.

We will issue a refund to your original form of payment.

Find a Store Near You

Return by Mail
    Click the “Return By Mail” button below to use our self-service return portal:

Once we receive your return in our warehouse, you will receive a Return Confirmation Email.

From there, we will issue a refund back to your original form of payment.

*Items returned by mail are for refund only. For exchanges, damaged items, or mis-shipments please contact customer care. 

• Have your order number and billing zip code ready
• Select the item(s) you would like to return 
• Print your return shipping label
• Ship the item(s) with the return label
• Return By Mail
   

  How do I return an item I bought using Afterpay or Klarna?

  • If you need to return a product bought with Afterpay, please see the Afterpay Return Policy here.
  • If you need to return a product bought with Klarna, please see the Klarna Return Policy here.

   

  Return of purchases from Finish Line shops in Macy's or macys.com

  Items bought at Finish Line shops in Macy's department stores or in the Finish Line section on macys.com can be returned at any Macy's location. These items cannot be returned by mail.

  Items purchased from Finishline.com can only be returned to a Finish Line store. Finish Line stores inside of Macy's do not accept returns from Finishline.com.

  Generally, items returned to a Finish Line shop in Macy’s must satisfy the requirements of our Return Policy. There may be times when you won’t be able to return an item to Macy’s outside of our standard 45-day return period. For example, Macy’s Last Act items must be returned within 30 days of original purchase.

  Return of items that are damaged or that were not ordered
  To return items that are damaged or that were mistakenly shipped to you, please contact Customer Care as soon as possible and no later than 45 days after the original purchase for assistance. 

  Return affidavit

  If Customer Care has asked you to fill out a return affidavit, it is located here.