During this time, we’ve relaxed our Return Policy. Any purchase made after March 14, 2020 can be returned to your local store within 45 days of reopening or you can make a return by mail within 60 days of purchase. Visit our Store Locator for more information on store openings.

If your purchase is not working for you, we’ve got you covered by offering free and easy returns.

In most cases, whether your purchase was made at a Finish Line store or online at finishline.com, merchandise may be returned with an original sales receipt when the items are:

• Unworn, in original condition;
• Returned with price tags still attached (if the returned item is apparel or accessories); 
• Returned in their original box (if the returned item is footwear); and
• Returned within 45 days* of the original purchase.

We reserve the right to determine whether merchandise without an original sales receipt may be returned. If we determine that a return is warranted despite the lack of an original sales receipt, the item(s) can only be exchanged or a store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 45 day period* prior to the return. No refunds will be provided in these circumstances.

When returning or exchanging an item, you may be asked to provide your name and phone number. That information and the details of your return will be recorded in a company-wide database that we and our affiliates use to authorized returns, subject to our Privacy Policy.

If you purchased an item from a Finish Line store, simply return your item at any Finish Line store. Items purchased online can be returned in any Finish Line store or by mail to our warehouse.

Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged.

We reserve the right to limit returns or exchanges.

Items purchased from Finishline.com can only be returned to a Finish Line store. Finish Line stores inside of Macy's do not accept returns from Finishline.com.

If you need to cancel or change your order, contact Customer Care as soon as possible. We'll do everything we can to accommodate your request, but unfortunately we cannot guarantee that your request will be honored. The time window for cancellations or changes is very short due to our automated, real time order fulfillment processes.

If part or all of your order is successfully canceled, we will send you an email for your records. 

Please note:

• For order changes, once we have confirmed your order, we cannot change or add anything to the order without attempting to cancel it first. 
• If your order has already shipped, we won't be able to cancel the order. If this happens, simply return the order once you receive it. See our Return Policy for further details. We don’t refund shipping for shipped orders.

Feeling indecisive? We get it. Sometimes, you need to change your order. See below for more info.

1. Once we have confirmed your order, we cannot change or add anything to the order without attempting to cancel it first.
2. All items processed on an order are entered in our inventory management database and cannot be altered once the order has been confirmed.

What if your order cannot be cancelled? Simply:

1. Refuse delivery of the product, or
2. Return the order to us via mail or at one of our stores

Check out our Return Policies section for more information.

NOTE: We will not refund shipping for these orders, as the order was already shipped.

• Orders are deliverable to U.S. residential and commercial addresses. Orders are deliverable to P.O. Boxes only via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
• Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are not eligible for this offer.  
• Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
• Minimum order value must be met after application of any discount, coupon, promotion, Winner’s Circle reward. 
• Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
• Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
• Offer cannot be applied to prior, completed purchases.
• Offer is not available to resellers, wholesalers or diverters.
• Offer valid for online purchases made at finishline.com only.
• Finish Line reserves the right to modify or discontinue this offer at any time.

• Orders are deliverable to U.S. residential and commercial addresses. Orders are deliverable to P.O. Boxes only via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
• Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer.
• Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out.  Gift cards are not eligible for this offer.
• Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
• Offer cannot be applied to prior, completed purchases.
• Offer is not available to resellers, wholesalers or diverters.
• Offer valid for online purchases made at finishline.com only.
• Finish Line reserves the right to modify or discontinue this offer at any time.

Other Shipping Options

Shipping and handling fees depend on the method of delivery selected at checkout and when the order is placed during the week. Shipping and handling fees may be determined by applicable promotional shipping offers (if any). 

Continental U.S. Shipping and Handling Fees and Estimated Delivery Ranges:

At this time, we do not ship to Puerto Rico, Guam, APO/FPO Boxes or international addresses.

*UPS Partners with the U.S. Postal Service to make Economy deliveries

*Economy deliveries may only be shipped to residential addresses per an agreement between UPS and the US Post Office (USPS). Select from Ground, Rush and Express delivery methods when shipping to commercial addresses. Orders that are shipped via the Express or Rush delivery option are not guaranteed to be delivered within a day or two after the order is placed, rather the in-transit times will be faster than the normal 3-5 business days transit time through UPS Ground.

During this time, we’ve relaxed our Return Policy. Any purchase made after March 14, 2020 can be returned to your local store within 45 days of reopening or you can make a return by mail within 60 days of purchase. Visit our Store Locator for more information on store openings.

Return of Finish Line Store purchases

Items purchased at a Finish Line store can be returned at any Finish Line store within 45 days of the original purchase. 

Returned items may be exchanged when returned in store.

Items returned must satisfy the requirements of our Return Policy.

Return of finishline.com purchases
Items purchased online at finishline.com can be returned in any Finish Line store or by mail within 45 days of the original purchase. 

Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged. 

Items returned must satisfy the requirements of our Return Policy.