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FREQUENTLY ASKED QUESTIONS — RETURNING A PURCHASE?
How do I return a purchase?

Return in Store

The fastest way to return an item is to do so in one of our stores.
  • Your original packing slip
  • The item(s) in unworn condition
  • Apparel items must have the original tags (unless problems in manufacturing exist)
  • Your original form of payment. *PayPal and debit card purchases are refunded in cash
  • Authorization numbers are NOT required for return to your local store
Find a Store Near You
Returns at Finish Line in Macy's
 
Items bought at a Finish Line store or finishline.com can only be returned at Finish Line. 
Items bought at Finish Line in Macy's or macys.com can only be returned at Macy's.

Return by Mail

  • Click the “Return By Mail” button below to use our self-service return portal
  • Have your billing number and zip code ready
  • Select the item(s) you would like to return
  • Print your return shipping label
  • Ship the item(s) with the return label
  • Once we receive your item back to our warehouse, you will receive a Return Confirmation Email.
  • From there, we will issue a refund back to your original form of payment.
  • *Items returned by mail are for refund only. For exchanges, damaged items, or mis-shipments please contact customer care.
Return By Mail

Returns for Winner's Circle Members

When merchandise is being returned that was applied to your Winner's Circle account to accumulate rewards points, the point value will be deducted from your Winner's Circle account at the time of the return.

After 45 days, items may not be returned for any reason.

How do I return a purchase?

                                               

Return in Store

The fastest way to return an item is to do so in one of our stores.
  1.  Your original packing slip
  2.  The item(s) in unworn condition
  3.  Apparel items must have the original tags (unless   problems in manufacturing exist)
  4.  Your original form of payment. *PayPal purchases are refunded in cash
  5.  Authorization numbers are NOT required for return to your local store

Return by Mail

Click the “Return By Mail” button below to use our self-service return portal:
  1. Have your order number and billing zip code ready
  2. Select the item(s) you would like to return 
  3. Print your return shipping label
  4. Ship the item(s) with the return label

Once we receive your return in our warehouse, you will receive a Return Confirmation Email.

From there, we will issue a refund back to your original form of payment.

*Items returned by mail are for refund only. For exchanges, damaged items, or mis-shipments please contact customer care. 

Find a Store Near You          Return By Mail
 
Returns at Finish Line in Macy's
 
Items bought at a Finish Line store or finishline.com can only be returned at Finish Line. 
Items bought at Finish Line in Macy's or macys.com can only be returned at Macy's.

Returns for Winner's Circle Members

When merchandise is being returned that was applied to your Winner's Circle account to accumulate rewards points, the point value will be deducted from your Winner's Circle account at the time of the return.

After 45 days, items may not be returned for any reason.

What is Finish Line's return policy?

In most cases, merchandise may be exchanged with an original sales receipt within 45 days of the original purchase when the items are unworn and in original condition and, if a shoe item, returned in the original box. 

To return or exchange an item, you will be required to present a valid photo ID* that will be recorded at the time of return. Information from your ID will be retained in a company-wide database of customer return activity that Finish Line and its affiliates use to authorize returns. We reserve the right to limit returns or exchanges regardless of receipt. 

  • All purchases must be returned within 45 days of the original purchase
  • The merchandise should be in unworn conditions.
  • Orders may be returned to your local Finish Line store or by mail using our online returns portal
  • Shipping charges are not refunded for return items.

*Acceptable forms of ID: U.S. Or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, or Passport. 

Returns at Finish Line in Macy's
 
Items bought at a Finish Line store or finishline.com can only be returned at Finish Line. 
Items bought at Finish Line in Macy's or macys.com can only be returned at Macy's.
What If My Kids' Shoes Don't Fit?

Buy any pair of kids’ shoes online and return them for FREE if they don’t fit. Save time, save money and get shoes that actually fit your kiddo. You'll get a "Fit 4 Sure" without the stress.

Plus, we make it simple for you to get the most accurate measure with our Kids' Measuring Guide for a great fit the first time.

Additional Information:

Can I return merchandise that has been worn?
Merchandise not working out? We are sorry to hear that! Unfortunately, normal wear and tear is not warrantied on any merchandise. So, if your dog gets a hold of your new Jordans, there's not a lot we can do. Here's some more helpful info:
  • Exchanges on worn merchandise can only be made when the damage is caused by a manufacturer's defect
  • Items cut or sliced by sharp objects cannot be exchanged
  • From the date of purchase customers are provided 45 days to attempt a return.
  • After 45 days, items may not be returned for any reason.
  • Shipping charges are not refunded for return items.