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FREQUENTLY ASKED QUESTIONS — PAYMENT INFORMATION
What forms of payment do you accept on finishline.com?We currently accept Visa, MasterCard, American Express and Discover cards, PayPal and Finish Line gift cards as forms of payment. How do I use a Finish Line Gift Card to pay for a purchase on finishline.com?

To use a Finish Line Gift Card for an online purchase, during the checkout process, enter the gift card number on the "Payment & Billing" page in the checkout process along with the pin number located on the back of the card (you may need to scratch off to get the pin number). After you "APPLY" the gift card to your Order Total, you may click on "Continue to Order Review". 

If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance.
If the gift card you applied covers the order’s Total amount, you will not need to enter your credit card information and you can proceed to the next step in the checkout process. 


If you have a Finish Line Gift Card that does not have a pin number on the back, please contact Customer Care for assistance.

 

What if I don’t have a credit card to make a purchase with?
You have the option of using a Visa or MasterCard debit card to make an online purchase. Finish Line Gift Cards and PayPal are other methods of payment we accept for online purchases. However, if you’re unable to pay using one of these methods, please visit a Finish Line store to pay with cash, check or money order.
When is my debit or credit card charged?

We don't charge your debit or credit card for your order until it ships.


When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. The financial institution confirms whether or not your card is valid and has not been reported as lost or stolen. An authorization to charge results in a pending transaction or hold on your account for the amount of the order. Your debit or credit card will be charged once your order has shipped.


The financial institution determines how long pending transactions and holds remain on your account. It can vary among financial institutions, so if you have any questions about pending transactions and holds and related charges you see on your account, please contact the appropriate financial institution for assistance.

 

Why isn’t my coupon working?

If your coupon is not working, verify that the item you are trying to use it with is not on the current list of coupon exclusions. Please view our current coupon exclusions here.

If no coupon exclusion applies, verify that your shopping bag meets the terms and conditions of the coupon.

If your shopping bag meets such parameters, verify you’ve entered all information correctly.

If your coupon is still not working and you believe that it should, we're here to help. Please contact Customer Care if you need assistance. 

How do I check my Finish Line Gift Card balance?You can check the balance of your Finish Line Gift Card by visiting our Gift Card page at finishline.com. Enter your gift card number and PIN on the back of the gift card, click the "I am not a robot" reCAPTCHA checkbox and then click on "Check Balance". What if my Finish Line Gift Card doesn’t work?

First, make sure the Finish Line Gift Card Number and PIN on the back of the gift card are entered correctly. If you are still unable to apply the gift card, there may not be any funds left on the gift card to use. 

You can check the balance of your Finish Line Gift Card by visiting our Gift Card page at finishline.com. Enter your gift card number and PIN on the back of the gift card, click the "I am not a robot" reCAPTCHA checkbox and then click on "Check Balance".

If there is a balance on your gift card and the gift card is not being accepted, we're here to help. Please contact Customer Care if you need assistance.

Why didn’t my order go through?

Sometimes, your order may not go through for various reasons. You may have provided incorrect information or your method of payment may otherwise be unavailable. 

If you are having trouble processing an order online using a debit or credit card, please first contact the debit or credit card provider for verification of your customer information on your form of payment and availability of your method of payment. 

If you continue to have trouble processing your order after resolving any issues with your method of payment, you can order your product by contacting Customer Care or by visiting a Finish Line store.

 

How is sales tax calculated?

Finish Line charges and collects applicable sales tax on the merchandise it sells in accordance with state and local laws and remits the tax collected to the applicable state and/or locality.
 
Sales tax is calculated on the purchase price of the merchandise and may also be calculated on shipping charges depending on the whether the state or locality requires the collection of tax on shipping charges. Generally, the sales tax is determined based upon where the product is to be shipped in accordance with the laws of that state and/or locality.
 
The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Finish Line strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.
 
Please go to the "Purchase Summary" on our checkout pages to review the sales tax calculated for your online order. 
 
If you have any questions about sales tax you are charged on your order or if you believe your order should be tax exempt, please contact Customer Care. We'd be happy to help you figure it out. 

 

When is my state’s sales tax holiday?

Certain states offer Sales Tax Holidays during certain times of the year. Generally, these tax holidays relate to back to school purchases related to Finish Line’s business and occur during July and August of each year although the tax holidays may also occur at other times during the year.
 
Click here for a list of this year’s Sales Tax Holidays in the U.S. and U.S. Territories we do business in.  The list of Sales Tax Holiday dates may change or vary. 
 
Please be aware:

  • Each state or locality may change its rules from time to time as to what types of products and what dollar thresholds are eligible and not eligible for the holiday exemption from sales tax.
  • Purchases generally must be shipped to a state with a Sales Tax Holiday to be eligible for the state’s Sales Tax Holiday exemption.
  • A state’s Sales Tax Holiday exemption will be applied automatically at checkout on eligible purchases.
     

 

 

Free Shipping


Finish Line offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is more than $30.00, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are not eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Minimum order value must be met after application of any discount, coupon, promotion, Winner’s Circle reward.
  • Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

 

$7 Flat Rate Shipping


Finish Line offers $7 FLAT RATE SHIPPING on any order containing any item(s) marked as on sale, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

Other Shipping Options

 

Continental U.S. Shipping Information

Economy

*UPS Ground

Rush

Express

$7.00*

$9.99

$22.99

$32.99

       

Alaska and Hawaii

   

Economy

UPS Ground

Rush

Express

$9.99

$14.99

$22.99

$32.99

 

*UPS partners with the U.S. postal Service to make Economy deliveries
*Orders that are eligible for free shipping will be sent Economy
*Economy deliveries may only be shipped to residential addresses per an agreement between UPS and the US Post Office (USPS). Select from Ground, Rush and Express delivery methods when shipping to commercial addresses.

Shipment Times
Product availability will determine when the items in your order will ship. Orders with one or more items may be shipped from separate locations. All Finish Line orders are shipped via UPS.
The availability estimate on each item's product information page refers only to how long it will take to process the order. In transit times will vary based on the order's final destination.

How can I ship to a PO Box?
Based on agreements between the US Post Office (USPS) and UPS, UPS can deliver to USPS owned property via the Economy shipping method only. Please enter your PO Box in the Apt/Suite line on the shipping page.

Why can't I ship to an APO/FPO Box
Finish Line uses United Parcel Service (UPS) to ship products to our customers. Based on agreements between the US Post Office (USPS)and United Parcel Service (UPS), UPS cannot make deliveries to USPS-owned property. If you have an APO box, please make arrangements to have your Finish Line purchase delivered to a physical address where UPS is authorized to deliver. We apologize for any inconvenience this may cause.

Multiple Item Orders
In order to show an expanded inventory online, Finish Line may ship some of the items listed online from one of our nationwide retail stores. Because of this, items in your order may be shipped from separate locations. On certain items, Finish Line reserves the right to restrict product quantities per order at their discretion.

 

Free Shipping


Finish Line offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is more than $30.00, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are not eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Minimum order value must be met after application of any discount, coupon, promotion, Winner’s Circle reward.
  • Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

 

$7 Flat Rate Shipping


Finish Line offers $7 FLAT RATE SHIPPING on any order containing any item(s) marked as on sale, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

Other Shipping Options

 

Continental U.S. Shipping Information

Economy

*UPS Ground

Rush

Express

$7.00*

$9.99

$22.99

$32.99

       

Alaska and Hawaii

   

Economy

UPS Ground

Rush

Express

$9.99

$14.99

$22.99

$32.99

*UPS partners with the U.S. postal Service to make Economy deliveries
*Orders that are eligible for free shipping will be sent Economy
*Economy deliveries may only be shipped to residential addresses per an agreement between UPS and the US Post Office (USPS). Select from Ground, Rush and Express delivery methods when shipping to commercial addresses.

Shipment Times
Product availability will determine when the items in your order will ship. Orders with one or more items may be shipped from separate locations. All Finish Line orders are shipped via UPS.
The availability estimate on each item's product information page refers only to how long it will take to process the order. In transit times will vary based on the order's final destination.

How can I ship to a PO Box?
Based on agreements between the US Post Office (USPS) and UPS, UPS can deliver to USPS owned property via the Economy shipping method only. Please enter your PO Box in the Apt/Suite line on the shipping page.

Why can't I ship to an APO/FPO Box
Finish Line uses United Parcel Service (UPS) to ship products to our customers. Based on agreements between the US Post Office (USPS)and United Parcel Service (UPS), UPS cannot make deliveries to USPS-owned property. If you have an APO box, please make arrangements to have your Finish Line purchase delivered to a physical address where UPS is authorized to deliver. We apologize for any inconvenience this may cause.

Multiple Item Orders
In order to show an expanded inventory online, Finish Line may ship some of the items listed online from one of our nationwide retail stores. Because of this, items in your order may be shipped from separate locations. On certain items, Finish Line reserves the right to restrict product quantities per order at their discretion.