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FREQUENTLY ASKED QUESTIONS — Making a Purchase
How do I make a purchase online?

You can complete your purchase on finishline.com in 5 simple steps. 

Once you find the product that you want to buy, select the style, color and size. Select "Add to Bag".

1. Shopping Bag 

​​Click the “Bag” icon to view the items in your shopping bag. After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the “PayPal” method of payment on the Payment & Billing page).

2. Sign In or continue as Guest

For express checkout, you can sign in to your Winner’s Circle account. You can create a Winner’s Circle account during the checkout process if you don’t already have one or you can check out as a Guest. 

If you already have a Winner’s Circle account, sign in by entering your email address and password. If you previously created a Winner’s Circle account and forgot your password, we can help you with that. Click on the “Sign In” link and then the “Forgot Password” link.

Remember, Winner’s Circle members can earn rewards points with each purchase towards sweet perks like coupons and exclusive, draft-only releases. So, create a Winner’s Circle account with us today.

3. Shipping 

Provide the shipping address and destination for your order. If you are checking out using a Winner’s Circle account, the shipping address you previously used will appear. You can use the same address or edit it here. 

Select the delivery method you want to apply to the order. Shipping charges may apply. Remember, estimated delivery and carrier transit times may vary based on your order's final destination.

Select "Continue to Payment & Billing".

4. Payment & Billing

Select your method of payment and provide the billing address. If your billing and shipping address are the same, you can check the box indicating this.

If you select “PayPal” or “PayPal Credit”, you’ll be directed to PayPal’s website. You’ll need to sign in on the PayPal website and provide information payment there. You’ll You’ll be able to review your order details on finishline.com before your order is placed. 

You can pay using a Finish Line gift card. You can also apply a Finish Line coupon code to your order in the “Purchase Summary” section of the “Payment & Billing” page. 

To apply Winner’s Circle Rewards to an order, Winner’s Circle members with rewards can enter their Winner’s Circle number and their reward number. 

Select “Continue to Order Review”.

5. Order Review and Placement

Ensure all order information is correct. On this page, you can edit your shipping information and payment and billing information before placing the order. 

Select "Place Your Order" to complete checkout.

After placing your order, you’ll be redirected to an Order Confirmation page which will list your order ID number. You’ll also receive an Order Confirmation via email if you provided your email address during the checkout process. Please print the order confirmation page or record your order ID number for your records. 

You can track your order using the Track Your Order form on the Customer Care page

How do I make a purchase on mobile?

The purchase process on a mobile device at www.finishline.com is completely secure and can be completed in 5 simple steps. Once you find the product that you want to buy, select the size and color. Select "Add to Cart".

Shopping Cart

You should be automatically brought to your shopping cart for review.

Payment Options

You will have the option to "Check Out with PayPal" or hit the "CHECKOUT" button. Both options will be at the bottom of your mobile device screen.

Sign In

If you're a Winners Circle member, you can sign in with your login information and rack up those points. There's also a "Guest Checkout" option which lets you continue without signing in.

Shipping and Delivery

Fill out all the required shipping information. Check "This is also my billing address", if applicable. Select which delivery option you'd like. Click "Continue to Billing".

Billing and Payment

Review your billing information for accuracy. Fill out payment information for credit card or PayPal. If you have any valid coupon(s), gift card(s), and/or Winners Circle Reward(s) you'd like to use, please plug in that information at the bottom. Otherwise, click "Review Order".

Review Order

Double check that all shipping, billing, and payment information, as well as products in your shopping cart are accurate. If it's all good, click the "Place Order" button.

Order Confirmation

Make sure to hold on to your confirmation number. If you contact us for any reason about your order, having the confirmation number makes everything easier.

You may track your order at www.finishline.com using the " Track Your Order" link. Or, Customer Care can help you track your order at 888-777-3949. Please note, the information available on the web is the same as what is available to our Customer Care representatives.

Can I buy an item at finishline.com and pick it up in store?

Absolutely! With our Buy Online, Pick Up In Store Program, we do our best to make it easy for you to find the item you want online, purchase it and pick it up in store.

Before you add an item to your bag, select the "Store Pickup" option. Then, choose the store you'd like to pick the shoes up from by clicking the “Choose Location” link and entering your city and state or zip code. If the item is available at a store near you, select which store you’d like to pick it up at and click “Select & Continue”.  At that point, you'll be able to add the item to your shopping bag to pick up in store you chose.

Once you have placed your order, you'll receive an Order Confirmation, including by email. You’ll receive another email when your item is ready to be picked up in-store.


Help us help you:

  • To avoid your order being canceled, pick up your item in-store within 7 days after you receive the email notification that your item is ready to be picked up.
  • When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you.

 

How do I place a team order?

Got a team order to place? Great! We're happy to help. 

All team orders must be placed within a Finish Line store. Find the nearest store by using our online Store Locator.

Does Finish Line offer military discounts?

If you are serving or have served in any branch of the U.S. Military, you (and your spouse, domestic partner and dependents) may qualify for a 20% discount on in-store purchases in select Finish Line stores. 

Active and veteran and retired U.S. military personnel and members of the Reserves and National Guard qualify for this discount. Civilians who are employed by the Federal government or work on a military base do not qualify for this discount. 

Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. Valid forms of ID include U.S. Military Services Privilege & Identification Card, Uniformed Services ID Card, DD214, VFW Membership card, Veterans Advantages VetRewards Card, VA Veterans ID Card and American Legion Membership Card. 

Please note:

  • This discount is not available at all Finish Line stores or at Finish Line shops in Macy’s or on finishline.com or macys.com. 
  • This discount is not valid on purchase of gift cards. 
  • This discount may be combined with one valid Winners Circle Reward, but may not be combined with any other discount, coupon or offer, prior purchase, exchange or refund. 
  • This discount may be used on purchases of sale items. 
  • This offer is subject to coupon exclusions. 
  • We limit one discount per eligible customer per day. 

Finish Line reserves the right to modify or cancel this offer at any time.

What items are not eligible for a discount?

Our coupons and other promotional discounts can’t be applied towards the purchase of some of the items we offer for sale, which are listed here. This list does change from time to time, so be sure to check back often for updates. There are a ton of other items that we carry so don't let these few exclusions get you down.

In addition, the products listed on our exclusions list  DO NOT apply to meet minimum purchase amounts on certain offers we provide.

 

 

Free Shipping


Finish Line offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is more than $30.00, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are not eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Minimum order value must be met after application of any discount, coupon, promotion, Winner’s Circle reward.
  • Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

 

$7 Flat Rate Shipping


Finish Line offers $7 FLAT RATE SHIPPING on any order containing any item(s) marked as on sale, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

Other Shipping Options

 

Continental U.S. Shipping Information

Economy

*UPS Ground

Rush

Express

$7.00*

$9.99

$22.99

$32.99

       

Alaska and Hawaii

   

Economy

UPS Ground

Rush

Express

$9.99

$14.99

$22.99

$32.99

 

*UPS partners with the U.S. postal Service to make Economy deliveries
*Orders that are eligible for free shipping will be sent Economy
*Economy deliveries may only be shipped to residential addresses per an agreement between UPS and the US Post Office (USPS). Select from Ground, Rush and Express delivery methods when shipping to commercial addresses.

Shipment Times
Product availability will determine when the items in your order will ship. Orders with one or more items may be shipped from separate locations. All Finish Line orders are shipped via UPS.
The availability estimate on each item's product information page refers only to how long it will take to process the order. In transit times will vary based on the order's final destination.

How can I ship to a PO Box?
Based on agreements between the US Post Office (USPS) and UPS, UPS can deliver to USPS owned property via the Economy shipping method only. Please enter your PO Box in the Apt/Suite line on the shipping page.

Why can't I ship to an APO/FPO Box
Finish Line uses United Parcel Service (UPS) to ship products to our customers. Based on agreements between the US Post Office (USPS)and United Parcel Service (UPS), UPS cannot make deliveries to USPS-owned property. If you have an APO box, please make arrangements to have your Finish Line purchase delivered to a physical address where UPS is authorized to deliver. We apologize for any inconvenience this may cause.

Multiple Item Orders
In order to show an expanded inventory online, Finish Line may ship some of the items listed online from one of our nationwide retail stores. Because of this, items in your order may be shipped from separate locations. On certain items, Finish Line reserves the right to restrict product quantities per order at their discretion.

 

Free Shipping


Finish Line offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is more than $30.00, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are not eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Minimum order value must be met after application of any discount, coupon, promotion, Winner’s Circle reward.
  • Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

 

$7 Flat Rate Shipping


Finish Line offers $7 FLAT RATE SHIPPING on any order containing any item(s) marked as on sale, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

Other Shipping Options

 

Continental U.S. Shipping Information

Economy

*UPS Ground

Rush

Express

$7.00*

$9.99

$22.99

$32.99

       

Alaska and Hawaii

   

Economy

UPS Ground

Rush

Express

$9.99

$14.99

$22.99

$32.99

*UPS partners with the U.S. postal Service to make Economy deliveries
*Orders that are eligible for free shipping will be sent Economy
*Economy deliveries may only be shipped to residential addresses per an agreement between UPS and the US Post Office (USPS). Select from Ground, Rush and Express delivery methods when shipping to commercial addresses.

Shipment Times
Product availability will determine when the items in your order will ship. Orders with one or more items may be shipped from separate locations. All Finish Line orders are shipped via UPS.
The availability estimate on each item's product information page refers only to how long it will take to process the order. In transit times will vary based on the order's final destination.

How can I ship to a PO Box?
Based on agreements between the US Post Office (USPS) and UPS, UPS can deliver to USPS owned property via the Economy shipping method only. Please enter your PO Box in the Apt/Suite line on the shipping page.

Why can't I ship to an APO/FPO Box
Finish Line uses United Parcel Service (UPS) to ship products to our customers. Based on agreements between the US Post Office (USPS)and United Parcel Service (UPS), UPS cannot make deliveries to USPS-owned property. If you have an APO box, please make arrangements to have your Finish Line purchase delivered to a physical address where UPS is authorized to deliver. We apologize for any inconvenience this may cause.

Multiple Item Orders
In order to show an expanded inventory online, Finish Line may ship some of the items listed online from one of our nationwide retail stores. Because of this, items in your order may be shipped from separate locations. On certain items, Finish Line reserves the right to restrict product quantities per order at their discretion.