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FREQUENTLY ASKED QUESTIONS — Making a Purchase
How do I search for a specific product?

We currently offer three easy ways to look for a product online:

  1. Search by style number and color code
  2. • These numbers are located in our Finish Line Catalog next to the name of the product you are looking for (example for a Nike product: 307810 - 162). Enter this number into the search box and click the blue magnifying glass button on the right side of the search box and presto!

  3. Search by product name
  4. • If you know the name of the product you want, enter the style name in the search box at the top of each page, and click the blue magnifying glass button to find what you’re looking for.

  5. Search by department using the links at the top of any page
  6. • So "Men", "Women", "Kids", "Sale", "Fan Gear", or "Brands".

How do I make a purchase on mobile?

The purchase process on a mobile device at www.finishline.com is completely secure and can be completed in 5 simple steps. Once you find the product that you want to buy, select the size and color. Select "Add to Cart".

Shopping Cart

You should be automatically brought to your shopping cart for review.

Payment Options

You will have the option to "Check Out with PayPal" or hit the "CHECKOUT" button. Both options will be at the bottom of your mobile device screen.

Sign In

If you're a Winners Circle member, you can sign in with your login information and rack up those points. There's also a "Guest Checkout" option which lets you continue without signing in.

Shipping and Delivery

Fill out all the required shipping information. Check "This is also my billing address", if applicable. Select which delivery option you'd like. Click "Continue to Billing".

Billing and Payment

Review your billing information for accuracy. Fill out payment information for credit card or PayPal. If you have any valid coupon(s), gift card(s), and/or Winners Circle Reward(s) you'd like to use, please plug in that information at the bottom. Otherwise, click "Review Order".

Review Order

Double check that all shipping, billing, and payment information, as well as products in your shopping cart are accurate. If it's all good, click the "Place Order" button.

Order Confirmation

Make sure to hold on to your confirmation number. If you contact us for any reason about your order, having the confirmation number makes everything easier.

You may track your order at www.finishline.com using the " Track Your Order" link. Or, Customer Care can help you track your order at 888-777-3949. Please note, the information available on the web is the same as what is available to our Customer Care representatives.

How do I make a purchase online?

The purchase process at www.finishline.com is completely secure and is completed in 5 simple steps. Once you find the product that you want to buy, select the size and color. Select "Add to Cart".

Shopping Cart

Select "View Cart" from the mini bag to review the items in your shopping cart. After reviewing the items, click "Checkout" or "Checkout with PayPal"

Sign In

 

Enter your email address for order and shipment confirmation. If already have a Winners Circle account, enter your user name and password. Even if you forgot your registered info, we can help you with that. Or log in as a guest using your email address. Remember that with each purchase you can earn rewards points towards sweet perks like coupons and exclusive, draft-only releases so create a Winners Circle account with us

Shipping Address

Please indicate the destination for the product so we can get it to you as quickly as shipping possible. If your billing and shipping address are the same, check the box indicating this. Select "Continue with Secure Checkout"

Billing and Payment

Please indicate the method of payment and the billing address. Enter all coupons or Finish Line Promo Codes. Winners Circle members enter their Winners Circle number.

Order Review

Ensure all order information is correct. You may edit your address and payment information. Select "Process Order" to complete checkout.

Order Confirmation

Please print the order confirmation page for your records. Also, that's just good practice.

You may track your order at www.finishline.com using the "Track Your Order" link. Or, Customer Care can help you track your order at 888-777-3949. Please note, the information available on the web is the same as what is available to our Customer Care representatives.

What items are not eligible for a discount?

We promise we're not trying to be the bad guys but here are some items that coupons are currently excluded from. But hey! There are literally thousands of items that we carry so don't let these few products get you down

  • • Select Nike Footwear, Apparel, and Accessories
  • • Select Brand Jordan Footwear, Apparel, and Accessories
  • • Select adidas products, including but not limited to Yeezy, EQT, Lillard, Tubular Shadow, John Wall, Harden, all Boost products including Ultra Boost, Pure Boost X and Nomad Boost, Superstar, Stan Smith, Samba, Top Ten, Supernova, Adilette, and Apparel
  • • Reebok Question
  • All Timberland 6 Inch Boots (Men's and Kids')
  • • Under Armour Curry
  • • Brooks Footwear
  • • Casio

This list does change from time to time, so be sure to check back often to see what items/product lines have been removed and what has been added.

In addition, the products listed above DO NOT apply toward minimum purchase amounts.

 

Free Shipping


Finish Line offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is more than $30.00, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are not eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Minimum order value must be met after application of any discount, coupon, promotion, Winner’s Circle reward.
  • Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

 

$7 Flat Rate Shipping


Finish Line offers $7 FLAT RATE SHIPPING on any order containing any item(s) marked as on sale, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

Other Shipping Options

 

Continental U.S. Shipping Information

Economy

*UPS Ground

Rush

Express

$7.00*

$9.99

$22.99

$32.99

       

Alaska and Hawaii

   

Economy

UPS Ground

Rush

Express

N/A

N/A

$24.99

N/A

*UPS partners with the U.S. postal Service to make Economy deliveries
*Orders that are eligible for free shipping will be sent Economy
*Economy deliveries may only be shipped to residential addresses per an agreement between UPS and the US Post Office (USPS). Select from Ground, Rush and Express delivery methods when shipping to commercial addresses.

Shipment Times
Product availability will determine when the items in your order will ship. Orders with one or more items may be shipped from separate locations. All Finish Line orders are shipped via UPS.
The availability estimate on each item's product information page refers only to how long it will take to process the order. In transit times will vary based on the order's final destination.

How can I ship to a PO Box?
Based on agreements between the US Post Office (USPS) and UPS, UPS can deliver to USPS owned property via the Economy shipping method only. Please enter your PO Box in the Apt/Suite line on the shipping page.

Why can't I ship to an APO/FPO Box
Finish Line uses United Parcel Service (UPS) to ship products to our customers. Based on agreements between the US Post Office (USPS)and United Parcel Service (UPS), UPS cannot make deliveries to USPS-owned property. If you have an APO box, please make arrangements to have your Finish Line purchase delivered to a physical address where UPS is authorized to deliver. We apologize for any inconvenience this may cause.

Multiple Item Orders
In order to show an expanded inventory online, Finish Line may ship some of the items listed online from one of our nationwide retail stores. Because of this, items in your order may be shipped from separate locations. On certain items, Finish Line reserves the right to restrict product quantities per order at their discretion.

 

Free Shipping


Finish Line offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is more than $30.00, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing any item(s) marked as on sale in addition to any full-priced item(s) are not eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Minimum order value must be met after application of any discount, coupon, promotion, Winner’s Circle reward.
  • Minimum order value will be determined before application of all applicable taxes, shipping charges and surcharges.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

 

$7 Flat Rate Shipping


Finish Line offers $7 FLAT RATE SHIPPING on any order containing any item(s) marked as on sale, subject to the following terms:

  • Orders will only be delivered to U.S. residential addresses or P.O. Boxes via Economy Shipping by the U.S. Postal Service (in partnership with UPS).
  • Orders containing full-priced item(s) in addition to any item(s) marked as on sale are eligible for this offer.
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • Offer is not available for orders shipped to Alaska or Hawaii. Orders may not be shipped to Puerto Rico, Guam, APO/FPO Boxes or international addresses.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers or diverters.
  • Offer valid for online purchases made at finishline.com only.
  • Finish Line reserves the right to modify or discontinue this offer at any time.

Other Shipping Options

 

Continental U.S. Shipping Information

Economy

*UPS Ground

Rush

Express

$7.00*

$9.99

$22.99

$32.99

       

Alaska and Hawaii

   

Economy

UPS Ground

Rush

Express

N/A

N/A

$24.99

N/A

*UPS partners with the U.S. postal Service to make Economy deliveries
*Orders that are eligible for free shipping will be sent Economy
*Economy deliveries may only be shipped to residential addresses per an agreement between UPS and the US Post Office (USPS). Select from Ground, Rush and Express delivery methods when shipping to commercial addresses.

Shipment Times
Product availability will determine when the items in your order will ship. Orders with one or more items may be shipped from separate locations. All Finish Line orders are shipped via UPS.
The availability estimate on each item's product information page refers only to how long it will take to process the order. In transit times will vary based on the order's final destination.

How can I ship to a PO Box?
Based on agreements between the US Post Office (USPS) and UPS, UPS can deliver to USPS owned property via the Economy shipping method only. Please enter your PO Box in the Apt/Suite line on the shipping page.

Why can't I ship to an APO/FPO Box
Finish Line uses United Parcel Service (UPS) to ship products to our customers. Based on agreements between the US Post Office (USPS)and United Parcel Service (UPS), UPS cannot make deliveries to USPS-owned property. If you have an APO box, please make arrangements to have your Finish Line purchase delivered to a physical address where UPS is authorized to deliver. We apologize for any inconvenience this may cause.

Multiple Item Orders
In order to show an expanded inventory online, Finish Line may ship some of the items listed online from one of our nationwide retail stores. Because of this, items in your order may be shipped from separate locations. On certain items, Finish Line reserves the right to restrict product quantities per order at their discretion.