customer care

Making a Purchase

• How do I search for a specific product?
• How do I make a purchase online?
• What items are not eligible for a discount?

Payment Information

• When is my state's tax holiday?
• How is sales tax calculated?
• What forms or payment do you accept online?
• What if I do not have a credit card?
• When is my credit card charged?
• What if my gift card does not have a PIN number?

Shipping Information

• What if my shipping and billing addresses are different?
• How can I ship to a PO Box?
• Why can't I ship to an APO/FPO Box?
• Why do some items in my order ship at different times?
• Can items be shipped outside of the United States?
• How long will it take for me to get my order?
• How much does shipping cost?

Tracking an Order

• How do I track my order?

Cancel and Change Requests

• How do I cancel an order?
• How do I change an order?

Returning a Purchase

• What is Finish Line’s return policy?
• How do I return a purchase?
• Can I make a return at a store?
• How do I return an item by mail?
• Can I return merchandise that has been worn?

Winners Circle

• What is Winners Circle?
• How can I join?
• Can I give my friend my Winners Circle reward so they can use it?
• How do I earn points?
• Redeeming Winners Circle Rewards
• Winners Circle Account Help
• How does Finish Line use my information?
• After I opt-in to receieve email notification, can I opt out?

Registering Online

• What do I get for registering online?
• How do I update information in my account?

Receiving Emails

• How do I sign up for email updates?
• I signed up for email updates, how do I unsubscribe?
• How do you protect my privacy?
• How do you avoid “SPAM”?