FREQUENTLY ASKED QUESTIONS - CANCEL AND CHANGE REQUESTS
How do I cancel an order?If you need to cancel or change your order, contact Customer Care as soon as possible. We'll do everything we can to accommodate your request, but unfortunately we cannot guarantee that your request will be honored. The time window for cancellations or changes is very short due to our automated, real time order fulfillment processes.
If part or all of your order is successfully canceled, we will send you an email for your records.
For order changes, once we have confirmed your order, we cannot change or add anything to the order without attempting to cancel it first.
If your order has already shipped, we won't be able to cancel the order. If this happens, simply return the order once you receive it. See our Return Policy for further details. We don’t refund shipping for shipped orders.