FREQUENTLY ASKED QUESTIONS — Making a Purchase
How can I search for a specific product?
We currently offer three easy ways to look for a product online:
- Search by style number and color code: You can find these numbers in our Finish Line Catalog located next to the name of the product you are interested in locating (example: 307810 – 162). Simply enter this number into the search box and click the orange “Search Finish Line” button.
- Search by product name: If you know the name of the product you want, enter the style name in the search box positioned at the top of each page and click the orange “Search Finish Line” button to execute the search.
- Shop by department using the tabs at the top of any page.
How do I make a purchase online?
The purchase process at www.finishline.com is completely secure and is completed in 5 simple steps. Once you find the product that you want to buy, select the size and color. Select “Add to Cart".
Shopping Cart
- Select “View Cart” from the mini bag to review the items in your shopping cart.
- After reviewing the items, click “Checkout” or “Checkout with PayPal”
Sign In
- Enter your email address for order and shipment confirmation.
- If already have a Winners Circle account, enter your user name and password. Or log in as a guest using your email address.
- To earn rewards points on your purchase, create a Winners Circle account with us.
Shipping Address
- Please indicate the destination for the product.
- If your billing and shipping address are the same, check the box indicating this.
- Select “Continue with Secure Checkout”
Billing & Payment
- Please indicate the method of payment and the billing address.
- Enter all coupons or Finish Line Promo Codes.
- Winners Circle members enter their Winners Circle number.
Order Review
- Ensure all order information is correct. You may edit your address and payment information.
- Select “Process Order” to complete checkout.
Order Confirmation
- Please print the order confirmation page for your records.
You may track your order at www.finishline.com using the “Order Inquiry” link. Or, Customer Care can help you track your order at 888-777-3949. Please note, the information available on the web is the same as what is available to our Customer Care representatives.
What items are not eligible for a discount?
CURRENT COUPON EXCLUSIONS
● Nike Statement Product: (Air Force 1, Air Max 2009/2010/2011/2012/2013, Air Max Tailwind, all Nike Free and Flyknit styles, Roshe Run and Lebron James
● Brand Jordan
● Under Armour
● Oakley/ Ray Ban Eyewear
● The North Face
● adidas D Rose
● All Reebok Zig, Question and Answer
● Casio
These items DO NOT apply toward minimum purchase amounts.
Please note that when using a Winners Circle Reward in combination with a Coupon Code, the coupon code will be applied to the total amount AFTER the reward has been added. This may cause the order to fall below the minimum purchase amount for the coupon code.
● Under Armour
● Oakley/ Ray Ban Eyewear
● The North Face
● adidas D Rose
● All Reebok Zig, Question and Answer
● Casio
These items DO NOT apply toward minimum purchase amounts.
Please note that when using a Winners Circle Reward in combination with a Coupon Code, the coupon code will be applied to the total amount AFTER the reward has been added. This may cause the order to fall below the minimum purchase amount for the coupon code.
