FREQUENTLY ASKED QUESTIONS - CANCEL AND CHANGE REQUESTS
How do I cancel an order?
If for any reason you would like to cancel your order, please call 888-777-3949 as soon as possible. We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing. If an order has already entered the shipping process, we will not be able to cancel the order.
If your order cannot be cancelled, you may either refuse delivery of the product or ship the product back to us. Finish Line Online advises that when shipping product back, customers should choose the same shipper that delivered the product, as well as insure the item for full value should anything happen during shipping. Finish Line is not responsible for returned product in transit.
Please see our Return Policies section for further details. We will not refund shipping for these orders since the order already was shipped.
How do I change an order?
Once an order has been confirmed, we cannot change or add anything to the order without attempting to cancel the order. All items processed on an order are entered in our inventory management database and cannot be altered once the order has been confirmed.
If your order cannot be cancelled, you may either refuse delivery of the product or return the order to us via mail or at one of our stores. Please see our Return Policies section for further details. We will not refund shipping for these orders since the order already was shipped.