All Finish Line Online orders are shipped via United Parcel Service. Product availability will determine when items in an order will ship. Orders with more than one item may be shipped from separate fulfilling locations. Delivery times vary depending on the final destination. Once we ship the items in your order, you will receive a shipment confirmation email with your UPS tracking number included.

Note: A business day is considered Monday through Friday, not including holidays.

Continental United States and Alaska:
First Item: $7.99
Each Additional Item: $1.99

Hawaii:
First Item: $19.99
Each Additional Item: $1.99

*Orders shipped to Hawaii are sent UPS Second Day Air.

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If for any reason you would like to cancel your order, please call 888-777-3949 as soon as possible. We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing. If an order has already entered the shipping process, we will not be able to cancel the order.

Once an order has been confirmed, we cannot change or add anything to the order without attempting to cancel the order. All items processed on an order are entered in our inventory management database and cannot be altered once the order has been confirmed.

If your order cannot be cancelled, you may either refuse delivery of the product or return the order to us vial mail or at one of our stores. Please see our Return Policies section for further details. We will not refund shipping for these orders since the order already was shipped.

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In order to show an expanded inventory online, Finish Line may ship some of the items listed online from one our nationwide retail stores. Because of this expanded inventory, shipping times for certain items may vary based on current inventory levels.

The availability estimate on each item's product information page refers only to how long it will take us to ship the product. In transit times will vary based on the order's final destination.

Finish Line reserves the right to restrict product quantities per order at their discretion. There will be a maximum of five units allowed per customer, unless pre-approved by Customer Service. Orders that exceed these limitations may be cancelled without prior notification.

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Finish Line determines sales tax in accordance with state and local laws and regulations. We charge applicable sales tax on all merchandise purchased in states where we have stores.

Some states require us to collect sales tax on the shipping charges as well. In those states, sales tax will be calculated on the purchase price of the merchandise plus the shipping charges.

If you have any questions about the tax rate on your packing slip (invoice), or if you believe your order should be tax exempt, please call us at 888-777-3949.

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Finish Line currently accept both credit cards and Finish Line gift cards as forms of payment online.

Credit cards that Finish Line currently accept online: debit cards (deducts from your bank account), Visa, MasterCard, American Express and Discover card.

Customers can use Gift Cards received from a Finish Line store online. Please enter the Gift Card number on the billing information page along with the pin number located on the back of the card. For orders paid by Gift Card with no remaining Order Total balance, please disregard the credit card information on the billing information page. If you have a Gift Card that does not have a pin number on the back please call 888-777-3949 for assistance.

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Finish Line collects customer information so that we can offer our valued customers the products they want. We respect your privacy, and we assure you that we will maintain and use this information responsibly.

To improve our service, Finish Line logs the user's Protocol Internet Address (IP). An IP address is a number that is automatically assigned to your PC every time you browse the Internet. Information for IP addresses is used for system administration to examine overall traffic trends, troubleshooting, etc. This information is used only in the aggregate form. IP addresses are not linked to any personally identifiable information, meaning the user session is tracked, but the user is anonymous.

When you order products or register on the site, we ask you to provide your name, email address, mailing address, day phone number and credit card information (when ordering products only), as well as create a password.

With respect to cookies: We use cookies to record user-specific information on what pages users access or visit, or to record past activity in order to provide better service when visitors return to our site.

How does Finish Line use this information?

In addition to processing your orders for the purchase of merchandise, we may use the information provided to us for sending you special promotions or incentives, providing a service, gathering demographic and website usage information, improving our website and the quality of your online visits. Offers or other communications will come primarily from Finish Line. We may, however, share your information (not including your financial information) if you are a member of our Winner's Circle program and you have chosen to allow us to share your information with a select group of prescreened business partners or other companies so that they may offer you products or services that may be of interest. Aggregate information, such as the number or percentage of visitors who fall within certain category or categories, may be provided to a third party. You may opt out of this benefit at anytime.

How do I opt out or change my preferences?

You can update your profile information at any time by logging in www.finishline.com with your email address and password. Once you have logged in, you can update your name, email, password, and/or change your address and preference to receive marketing information from Finish Line.

We recognize that you may not want to receive offers or other information from Finish Line or a third party. At any time you may request to discontinue receiving offers or other information from us or request that we not provide your information to third parties by replying to the e-mail or regular mail that you receive from us and informing us of your request. You can also call customer service at 1-888-777-3949 to opt out as well. Currently, Finish Line shares only Winner's Circle member's information that choose to receive marketing materials from selected third parties.

Children's policy

The Children's Online Privacy Protection Act requires Finish Line not to accept information submitted to this website by any visitor under 13 years of age. Visitors under the age of 13 years are still welcome to visit most areas of Finish Line's website.

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Finish Line believes in providing a safe and secure shopping experience for all of our customers. We provide only the most stringent of security measures available on the Internet. We want you to feel comfortable that personal information such as your name, address and credit card number will be kept safe throughout your entire shopping experience at Finish Line's Online Store.

For added safety we do not store credit card information on our web server after your order has been processed. This significantly reduces the chances of Internet credit card fraud. Unfortunately, this also means that on future orders you will have to tell us your credit card information again. We apologize for the inconvenience, but believe the safety benefits warrant this action.

It is our policy to never send private information such as your credit card number via email. In fact, this is a policy we recommend you adopt in all of your Internet activities.

We designed the Finish Line Online Store to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you'll be unable to inadvertently place an order through an unsecured connection.

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We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

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Cookies are bits of electronic information that a website can transfer to a visitor's hard drive to help tailor and keep records of his or her visit to the site. Cookies allow website operators to better customize visits to the site to the visitor's individual preferences.

The use of cookies is standard on the Internet, and many major websites use them. Although most web browsers automatically accept cookies, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept it. The 'cookie' itself does not tell us who you are, your email address or anything else personal. Even without accepting a cookie, you can still access most of the features on the site. We use cookies to help provide our visitors with a better experience on our site.

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This system powers permission-based marketing on the Internet, sending personalized messages from companies to their customers. The transmission of unsolicited commercial email is expressly forbidden through this system.

We encourage companies to use the system for communicating to individuals with whom they already have a relationship. When using additional sources of information, companies may only send email to individuals who have expressly shared their address for the purpose of receiving offers and information in the future (often called opt-in lists).

We encourage companies to personalize their communication with information that indicates that they have an existing relationship with their customers.

If companies use an external source for communication data, we require those companies to state the source of their customer data at the end of every message sent through the system. This indicates to the recipient how the sender acquired the recipient's information.

We encourage companies to respect their customers' time and attention by controlling the frequency of mailings to individual email addresses.

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Each email sent through the system contains an easy, automated way for you to cease receiving email from that sender. If you wish to do this, simply follow the instructions at the end of any email sent through this system.

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